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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very nice and clean!! The staff were very nice!! They were helpful with getting fresh towels for the next day and I requested bedding for the sofa bed and the delivery was just great!
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you loved our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Darryl, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Business response:
Paulo, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Kimberly, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Great staff perfect location
Business response:
Thanks for sharing your awesome review regarding your visit to Extended Stay America. We are proud to know our staff's courteous service made your stay a memorable one and that our ideal location was just perfect for all of your needs. It was a pleasure having you with us, and we look forward to hosting you again soon! Sincerely, Hotel Management
I let the front desk person know I have a service dog. Once we checked out I was charged extra fees for having a “pet” in the room. Long story short I had to go and send in papers after the fact to prove I had a service dog with me and get the fees refunded back to me. Cleanliness was decent and the area seemed decent.
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Nice The bed was very uncomfortable I woke up with my back hurting
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry you found the bed in your room to be uncomfortable. We have shared your concern with our team in an effort to improve our service as well as facilities moving forward. It was a pleasure having you here, and we look forward to hosting you again soon. Sincerely, Hotel Management
Ok visit We stayed two days, room was nice,but shower had heavy rust stains.
Business response:
David, thanks for the review regarding your stay at Extended Stay America. We are glad to know you liked your well-maintained room and had a pleasant stay with us. However, we are sorry for any inconvenience caused to you. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,231 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.