This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Mary, thank you for being our guest at Extended Stay America - Memphis – Germantown. We appreciate you giving us a nice rating and are glad you were overall pleased with your experience with us. Thanks for your business. We hope to see you again soon. Sincerely, General Manager
Business response:
Michael, we appreciate you for the rating of our hotel. We strive to provide an exceptional experience to all our guests, but we are sorry we didn't live up to your expectations. Thanks for being our guest, and we hope to have another chance to make a better impression on a future visit. Sincerely, General Manager
Great location, loved the room Every thing was great until I saw the largest ROACH I've ever seen in my life. The roach crawled out the hair dryer.
Business response:
It was a pleasure to have you as our guest at Extended Stay America - Memphis - Germantown. We are pleased to read you enjoyed your overall time with us and that you were impressed with our convenient location and friendly service. However, we are sorry for the cleanliness issues you encountered in your room. We will address this matter with our Head of Housekeeping in order to ensure changes are made immediately to solve these problems. We appreciate your feedback and hope the positive aspects of your visit will bring you b... read more
Memphis Stay The room and hotel was very clean. The staff provide us with ice from their own break room.
Business response:
Warren, it was a pleasure having you as our guest at Extended Stay America - Memphis – Germantown. We are delighted you loved your stay with us and appreciate your compliment on our service and the location of our hotel. We appreciate your feedback about our complimentary grab-and-go breakfast selections. Thank you again for your review. We hope to see you soon! Sincerely, General Manager
Good hotel outside of Memphis center Was able to check in early (2:30 instead of 3 pm). Rooms was very clean and comfortable. Bed was a little stiff but fine for me. Friendly helpful staff. Good price. This hotel is an extended stay so do not expect your room to be cleaned unless you request it (might be an extra charge if less than a week) and if you need anything like extra towels they are available at the front desk if you ask along with anything else you may need for your stay. Great stay at clean affordable non-smoking ... read more
Business response:
Thank you for being our guest at Extended Stay America - Memphis – Germantown. We are delighted to know you enjoyed your time with us and that our location close to the various attraction was perfect for your needs. I have shared your concerns with my entire team to ensure it never happens again. We appreciate your observations and look forward to welcoming you back soon! Sincerely, General Manager
Business response:
Many thanks for taking the time to post your gracious rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Memphis - Germantown. Sincerely, General Manager
Excellent staff. Friendly and courteous. In town for daughter's college graduation. Excellent stay!!! I visit Memphis frequently with pets and this was best hotel yet!!!
Business response:
Rick, it was a pleasure to read your fantastic review about Extended Stay America - Memphis - Germantown. We strive to provide our guests outstanding hospitality, and comfortable facilities, so your compliments serve as an encouragement to all of us. We hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
Weekend Rest In The hotel is in a very pleasant location. The staff was very good. Check in was great and other than a few minor things with the cleanliness and condition of some of the rooms detail everything was pretty good. I give it 7 out of 10 with 10 being Excellent.
Business response:
Teresa, thank you for taking the time to share your feedback about your stay with us. We are glad you loved our location and your overall visit. We will use your comments in an effort to improve our service and facilities going forward. We hope Extended Stay America - Memphis – Germantown will be your first choice every time you visit this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,231 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.