Extended Stay America - Memphis - Germantown

Business response:

Thank you for taking the time to share your perfect rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thanks for the kind review of Extended Stay America. It is pleasing to know you were well treated and liked our courteous service during your stay. Our associates are our best asset, and they work hard to create a welcoming experience for all of our guests. We'll be sure to share your compliments with our front desk team, especially Malik. Reviews such as yours mean a lot! Thanks once more, and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are pleased you had a pleasant stay and liked your room along with our courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Debra, thank you for making Extended Stay America your home away from home and for recommending us. We are glad to know you loved our convenient location and that our comfy bed provided you good night’s sleep. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for sharing your kind comments about your experience at Extended Stay America. Having said that, we're very sorry for the mix up with your reservation and the inconvenience it caused. Nonetheless, I am glad our staff resolved the issue to your satisfaction. We will work harder so your next stay is outstanding in every way. Sincerely, General Manager 

Business response:

David, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager