This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to shopping centers and restaurants Hotel staff were well accommodating . Comfortable beds. Great air conditioning. Could use better breakfast items.
Great amenities. I've stayed there several time already, and the ENTIRE staff is friendly and helpful. The clothes washing facilities are always clean.
Business response:
Thank you for writing a review. I am proud of our staff for making a positive impression through excellent customer service. They will be informed of the great job they are doing. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
No room at the inn! After getting into the airport super late (12:30am), I called orbitz and made a reservation. After I rented a car and got to the hotel at 1:30am, the desk clerk informed me that she didn't have my res, and the hotel had been sold out for hours. The only two rooms they had were being held for other people. Called Orbitz and after about an hour on the phone with someone whose English was difficult to understand (so now it's 2:30am), he told me that the hotel was, indeed, sold out, as was everything else in ... read more
My Stay Called to get towels and sheets for sofa bed, none were available and they didn't bring them up! Trash was under sofa bed! Made it there to check in and room wasn't ready!
Our employees have stayed here for over a month and the management and staff are great to work with. Very clean facility.
Business response:
Thank you for taking the time to share your experience. I am more than pleased to read our staff made a positive impression through excellent customer service. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Enjoyed! Overall my stay was great. The staff I encountered were very nice. There was a small fire on one of the floors and upon checking out I was given an apology for the inconvenience even though it was no fault of their own. The only complaint I really had was that the tub was uneven. It sort of "sunk in" in the middle...just enough to throw me off balance a little a few times. I was on the ground floor, so I assume this could be a foundation issue as the toilet had a slight tilt to it as well. I informed the hotel direc... read more
Business response:
We appreciate you sharing your comments and for choosing to stay with us. I am thrilled to read you received excellent customer service and accommodations. It is also good to know you would stay at one of our properties based on your positive experience. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,231 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.