This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient space for a family Great room layout for a family or several nights. Staff were friendly and helpful
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
It was nice, but the flush was not checked well by the cleaning staff before it got on hotel list as ready to move in. The flush leaked at every time we use it, and was not repaired during six days of our stay.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased your overall stay was good, but I am sorry for the inconvenience you experienced due to the maintenance issues in your bathroom and have shared your concern with my the respective team to ensure no future guest experiences the same. We hope you will come and see us again the next time you are in this area. Sincerely, General Manager
Overall good stay with minimal issues I was there six nights and seven days, although I saw housekeeping every morning, none of them ever came to my room. I had to go to the front desk and ask for trash bags to empty out my own trash and request clean towels. The rest of the staff however was extremely friendly and helpful.
Business response:
Thank you for sharing your experience at Extended Stay America - Memphis - Germantown. We are pleased to know your overall visit was a good one. Our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a nominal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We apologize if our team did not communicate this properly at check-in. We hope you will choose us again on whenever your travels brin... read more
No secure wifi Overall my stay was good. The main issue I had was that there wasn't "secure" wifi. I asked for clarification from front desk personnel. He said, I don't know if our wifi is secure. I called the Tech hotline. She said in fact they didn't offer it but could get me to a secure place. After over 30 minutes of waiting and her trying. I gave up and told her never mind. I was only there for one night and didn't need it that badly.
Business response:
Thank you for alerting us about the WiFi issue, and we apologize for your inconvenience. We have made changes to improve our connectivity for our guests. We regret that our associates were not informative enough to your queries, and we will redouble our efforts to be more diligent going forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
front desk staff saved the day Charity at the front desk made our stay very pleasant!
Business response:
Suzanne, thank you for staying at Extended Stay America - Memphis - Germantown. We are delighted to read you were impressed with the service provided by our Front desk team. I will be sure to share your compliments with them, especially with Charity. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Just Okay, not worth the price we paid We stayed at this property several times 7 years ago. We know a lot can happen over that period of time, but there were several issues that arose during this stay. The elevator was unreliable and made us nervous every time we rode on it. The rooms were still in okay condition, but for the price we paid on this stay, we'll go elsewhere next time we are in Memphis.
Business response:
Thank you for returning to our hotel once again. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Good but not per Options listed in Hotels.com Basic amenities in Hotel were good. But the Breakfast counter which is supposed to have just Oatmeal or similar items and Nutrobars were empty for all 3 days we stayed. Consistent reply, Order has been placed
Business response:
Sridhar, thank you for your feedback. Although you had an overall pleasant stay, we are sorry that you were unable to take advantage of our breakfast. We do our very best to facilitate a good flow and keep everything well stocked to prevent such issues you mentioned. We assure you that we are always looking for ways to improve. We appreciate you letting us know and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Great location for business travelers This is a great location in Germantown.
Business response:
Dennis, thank you for sharing your positive feedback about Extended Stay America - Memphis - Germantown. We are glad to know you enjoyed your time with us and that our convenient location made it even more memorable. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Business response:
Thank you for sharing your complimentary rating. We appreciate you choosing Extended Stay America - Memphis - Germantown and look forward to hosting you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.3 star rating with 1,254 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.