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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Highly recommend Love this place. The people are always friendly and helpful. The location is great for us and we always have a cozy bed to come "home" to after an outing.
Business response:
Debra, thank you for making Extended Stay America your home away from home and for recommending us. We are glad to know you loved our convenient location and that our comfy bed provided you good night’s sleep. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, General Manager
I enjoyed my stay! Very clean! I felt so comfortable there!!
Business response:
Thank you for choosing to stay at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager
MY STAY WAS WONDERFUL. BUT MY CHECK IN WENT WRONG, I BOOKED A SUITE AND THEY GAVE ME A REG. ROOM. BUT THEY ALSO GAVE ME MY MONEY BACK. THE YOUNG MAN AT THE FRONT DESK WAS VERY HELPFUL.
Business response:
Thank you for sharing your kind comments about your experience at Extended Stay America. Having said that, we're very sorry for the mix up with your reservation and the inconvenience it caused. Nonetheless, I am glad our staff resolved the issue to your satisfaction. We will work harder so your next stay is outstanding in every way. Sincerely, General Manager
Business response:
David, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Business response:
Bernice, thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager
Convenient space for a family Great room layout for a family or several nights. Staff were friendly and helpful
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
It was nice, but the flush was not checked well by the cleaning staff before it got on hotel list as ready to move in. The flush leaked at every time we use it, and was not repaired during six days of our stay.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased your overall stay was good, but I am sorry for the inconvenience you experienced due to the maintenance issues in your bathroom and have shared your concern with my the respective team to ensure no future guest experiences the same. We hope you will come and see us again the next time you are in this area. Sincerely, General Manager
Overall good stay with minimal issues I was there six nights and seven days, although I saw housekeeping every morning, none of them ever came to my room. I had to go to the front desk and ask for trash bags to empty out my own trash and request clean towels. The rest of the staff however was extremely friendly and helpful.
Business response:
Thank you for sharing your experience at Extended Stay America - Memphis - Germantown. We are pleased to know your overall visit was a good one. Our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a nominal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We apologize if our team did not communicate this properly at check-in. We hope you will choose us again on whenever your travels brin... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 4.2 star rating with 1,231 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.