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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good hotel outside of Memphis center Was able to check in early (2:30 instead of 3 pm). Rooms was very clean and comfortable. Bed was a little stiff but fine for me. Friendly helpful staff. Good price. This hotel is an extended stay so do not expect your room to be cleaned unless you request it (might be an extra charge if less than a week) and if you need anything like extra towels they are available at the front desk if you ask along with anything else you may need for your stay. Great stay at clean affordable non-smoking ... read more
Business response:
Thank you for being our guest at Extended Stay America - Memphis – Germantown. We are delighted to know you enjoyed your time with us and that our location close to the various attraction was perfect for your needs. I have shared your concerns with my entire team to ensure it never happens again. We appreciate your observations and look forward to welcoming you back soon! Sincerely, General Manager
Business response:
Many thanks for taking the time to post your gracious rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Memphis - Germantown. Sincerely, General Manager
Excellent staff. Friendly and courteous. In town for daughter's college graduation. Excellent stay!!! I visit Memphis frequently with pets and this was best hotel yet!!!
Business response:
Rick, it was a pleasure to read your fantastic review about Extended Stay America - Memphis - Germantown. We strive to provide our guests outstanding hospitality, and comfortable facilities, so your compliments serve as an encouragement to all of us. We hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
Weekend Rest In The hotel is in a very pleasant location. The staff was very good. Check in was great and other than a few minor things with the cleanliness and condition of some of the rooms detail everything was pretty good. I give it 7 out of 10 with 10 being Excellent.
Business response:
Teresa, thank you for taking the time to share your feedback about your stay with us. We are glad you loved our location and your overall visit. We will use your comments in an effort to improve our service and facilities going forward. We hope Extended Stay America - Memphis – Germantown will be your first choice every time you visit this area. Sincerely, General Manager
Close to shopping centers and restaurants Hotel staff were well accommodating . Comfortable beds. Great air conditioning. Could use better breakfast items.
Great amenities. I've stayed there several time already, and the ENTIRE staff is friendly and helpful. The clothes washing facilities are always clean.
Business response:
Thank you for writing a review. I am proud of our staff for making a positive impression through excellent customer service. They will be informed of the great job they are doing. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
No room at the inn! After getting into the airport super late (12:30am), I called orbitz and made a reservation. After I rented a car and got to the hotel at 1:30am, the desk clerk informed me that she didn't have my res, and the hotel had been sold out for hours. The only two rooms they had were being held for other people. Called Orbitz and after about an hour on the phone with someone whose English was difficult to understand (so now it's 2:30am), he told me that the hotel was, indeed, sold out, as was everything else in ... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,947 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.