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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yes
The staff were friendly and courteous! Amenities were great
Business response:
Dear Guest, Thank you for your positive feedback. Our team strives to provide warm service and maintain a welcoming environment, and we are glad that it is reflected during your stay. Your kind words motivate us to keep up the high standards and continue delivering excellent hospitality. We look forward to welcoming you back soon to Extended Stay America for another enjoyable stay. Sincerely, Hotel Management
Nice staff, pretty safe location. Rooms are very overpriced.
Business response:
Dear Guest, Thank you for sharing your experience at our hotel. We’re glad to know you felt comfortable with our team and that our location met your expectations. However, we’re sorry to hear you felt the room rates didn’t match your expectations. Your feedback is valuable, as we continuously review our pricing to ensure it remains suitable for our guests. We hope to have another chance to provide you with a better experience in the future. Sincerely, Hotel Management
Very
Nice hotel
Business response:
Dear Guest, Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking the time out of your day to recognise our efforts. We hope to welcome you again soon. Sincerely, Hotel Management
The kichen setup was nice for the room that I was assigned. However, the microwave operational panel was in French so I had to Google search to find out what the terms meant. The clock time on it was wrong and I tried to change it, but to no prevail. Not really sure about the cleaning policy, but I never had courtesy housekeeping to come through at all to tidy up the room, so I just made it work for me as best as possible. Other than that, everything was as advertised.
Would stay here again. Very clean, plenty of towels, a/c works great, pet friendly, staff is cool, quiet area, and everything there is in working condition. Would recommend!
Business response:
Dear Guest, Thank you for sharing your wonderful feedback. We are thrilled that you enjoyed a comfortable and well-maintained stay and that our team, pet-friendly atmosphere, and peaceful surroundings added to your experience. It is great to know that everything met your expectations and that you would recommend us to others. We appreciate your kind words and look forward to welcoming you back to Extended Stay America for another pleasant visit. Sincerely, Hotel Management
Really bad experience, room stink very old furniture they advertise a morning breakfast and is just coffee and blue berry muffins. Never again, Sorry
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We sincerely apologize for your experience and regret that your stay did not meet the expected standards. Your comments will be shared with our team, allowing us to address these concerns and implement improvements where necessary. We strive to offer a convenient and efficient start to the day with our complimentary grab-and-go breakfast. Your insights on this aspect are invaluable, and we are committed to ensuring a consistently high-quality breakfast exper... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,958 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.