Extended Stay America - Memphis - Germantown West

Business response:

Dear Tyrone, Thank you for your wonderful feedback! We are delighted to hear that our team’s friendliness made a positive impact on your stay at Extended Stay America. Providing a welcoming and comfortable experience is our top priority, and we truly appreciate your support. We look forward to hosting you again and making your next stay even better! Sincerely, Hotel Management 

Business response:

Dear timothy, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your visit; that's what we like to see. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality.Thank you for being our guest, and we look forward to your next stay!Sincerely,Hotel Management 

Business response:

Dear Tyrone,Thank you for your perfect rating! We are delighted to hear that you enjoyed the friendly service at Extended Stay America. It was our pleasure to host you, and we look forward to welcoming you back for another great stay!Sincerely,Hotel Management 

Business response:

Dear Kaumba,Thank you for your feedback. We are pleased to hear that you found our staff to be welcoming and kind. Providing excellent service is our priority, and it is rewarding to know that our team made a positive impression. However, we regret that your overall experience did not fully meet expectations. If there are any specific areas where we could improve, we would greatly appreciate your insights. We hope to have the opportunity to welcome you again and provide a more satisfying stay.Sincerely,Hotel Management