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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directionsWeekday | Schedule | Status |
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Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
The furniture in the room needs to be replaced. Very old and worn down looking
Business response:
Dear Tonia,Thank you for sharing your feedback. We regret that the condition of the furniture in your room did not meet your expectations. Ensuring a comfortable and well-maintained environment for our guests is a priority, and your comments will be shared with our management team to address these concerns. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Check in management very professional
Business response:
Dear Charles,Thank you for sharing your feedback. We are pleased to hear that you found the check-in process professional and efficient. We strive to provide excellent service from the moment our guests arrive, and your comments are appreciated. While we are glad to have met your expectations in this area, we are always looking for ways to improve other aspects of your stay. Should you have any additional suggestions or concerns, we would love to hear them. We hope to welcome you back in the future for an even better experie... read more
Been here several times very comfortable for the price
Business response:
Thank you, Chad, for your continued loyalty! We are thrilled to hear that Extended Stay America consistently provides you with a comfortable experience at a great value. We look forward to welcoming you back for more enjoyable stays in the future!Sincerely,Hotel Management
The location is great. Appearance outdoors from road was satisfactory, my room was clean but my microwave didn’t work properly. For the price I couldn’t have done better
Business response:
Dear Chad, Thank you for your feedback! We’re glad you enjoyed our convenient location and clean room. We apologize for the microwave issue and appreciate you bringing it to our attention. We strive to offer great value, and we look forward to welcoming you again for a better experience at Extended Stay America.Sincerely,Hotel Management
I come often and like the area and parking. Some updates on the appliances would be nice and a little more of air sanitation smelled funny in my room
Business response:
Dear Chad, Thank you for your continued loyalty! We are glad to hear you enjoy the area and parking. We appreciate your feedback regarding the appliances and air quality, and we will certainly look into improvements. We look forward to welcoming you back to Extended Stay America for another comfortable stay. Thank you again for sharing your thoughts!Sincerely,Hotel Management
1. Floor in kitchen and bathroom area was sticky. I requested that it be cleaned. It was promptly cleaned. 2. Leather chair in room worn with small splits in the leather. Kitchen counter had permanent stains or previous burn mark on it. The room and fixtures could use a face lift.
There was an unusual smell about it noticeable when entering the room. Possible from people making food of different types in their rooms. The beds and bathtub were clean but the bathroom counter and walls had a few streaks of something on them. Should have been wiped down. The area of town was nice enough and convenient to what I was there for and was a better price than other options available. I wouldn't be opposed to staying again but definitely some things could have been a little better.
Business response:
Dear Holly,Thank you for your thoughtful feedback. We are glad the location and pricing suited your needs and that the bed and bathtub met your cleanliness expectations. However, we apologize for the smell and the oversight in entirely wiping the bathroom surfaces. Your comments are helpful as we work with our team to ensure a consistently fresh and spotless environment for our guests. We appreciate your understanding and look forward to providing an even better experience in the future.Sincerely,Hotel Management
I’ve stayed multiple times and was nothing really bad good for the rate
Business response:
Dear Chad,Thank you for your continued trust in us! We’re happy to hear that your stays have been enjoyable and that you found good value for the rate. At Extended Stay America, we strive to provide a comfortable experience, and we look forward to welcoming you back on your next visit.Sincerely,Hotel Management
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,285 reviews.
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.