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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am currently moving back home across country from Oklahoma City to Richmond, VA and needed a safe place to stay in a pinch for my 3 year old cat and I. Using the hotels.com app I was able to locate this cozy little spot tucked away right off the highway in West Germantown (the second safest city in the state to my knowledge) surrounded by medical offices and not far from the hospital. I felt comfortable leaving my truck packed to the brim both inside and in the bed (obviously covered and strapped down) in the parking lot o... read more
Business response:
Dear Nathaniel, Thank you for your detailed feedback! We’re thrilled to hear that you found our hotel cozy and comfortable during your cross-country move. It’s great to know you felt safe with your belongings, and we appreciate your understanding regarding the check-in process. Deborah exemplifies the kind of service we strive for, and we will certainly recognize her efforts. We’re glad we could assist you, and we hope to welcome you and your cat back to Extended Stay America for another stay in the future!Sincerely,Hotel Ma... read more
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Business response:
Dear Alex, Thank you for your feedback regarding the fee for changing your trip date. We understand that unexpected changes can be inconvenient, and we strive to communicate our policies clearly to all our guests. Your comments are valuable to us as we aim to enhance our services. We appreciate your understanding and hope to provide you with a better experience on your next visit. We look forward to welcoming you back to Extended Stay America soon!Sincerely,Hotel Management
Great place to stay
Business response:
Dear Firefly,Thank you for your kind words! We are delighted that your weekend getaway at Extended Stay America was perfect and that our team made your stay exceptional. We look forward to welcoming you back for another memorable visit!Sincerely,Hotel Management
Great
Business response:
Dear Alex, Thank you for your kind words! We're thrilled to know you had a great experience at Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Room was clean, smelled fresh, and everything was in order.
Good stay for the price. Clean room, safe area, quiet
Business response:
Dear Ronald, We can't thank you enough for recommending Extended Stay America. It brightens our day to know you found such great value in our accommodations and service, and we can only get better from here. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
Slow service
Business response:
Dear Valiere, Thank you for your feedback. We apologize for the slow service you experienced during your stay. This is not the level of efficiency we aim to provide, and we are addressing the issue with our team to ensure quicker service in the future. Your comments are important to us, and we appreciate you bringing this to our attention. We are committed to improving our service and hope to provide a more timely and satisfactory experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.