Extended Stay America - Memphis - Germantown West

Business response:

Dear Stephon,Thank you for your fantastic review! We are delighted to hear you enjoyed the excellent service and the hospitality of our team at Extended Stay America. We look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Thank you, Antonette, for your kind words! We’re thrilled to hear that you had a positive experience and that our team was able to accommodate your needs. Your feedback means a lot to us, and we’ll be sure to share your comments with the staff. We look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management 

Business response:

Dear Tonia,Thank you for sharing your feedback. We regret that the condition of the furniture in your room did not meet your expectations. Ensuring a comfortable and well-maintained environment for our guests is a priority, and your comments will be shared with our management team to address these concerns. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Charles,Thank you for sharing your feedback. We are pleased to hear that you found the check-in process professional and efficient. We strive to provide excellent service from the moment our guests arrive, and your comments are appreciated. While we are glad to have met your expectations in this area, we are always looking for ways to improve other aspects of your stay. Should you have any additional suggestions or concerns, we would love to hear them. We hope to welcome you back in the future for an even better experie... read more

Business response:

Thank you, Chad, for your continued loyalty! We are thrilled to hear that Extended Stay America consistently provides you with a comfortable experience at a great value. We look forward to welcoming you back for more enjoyable stays in the future!Sincerely,Hotel Management 

Business response:

Dear Chad, Thank you for your feedback! We’re glad you enjoyed our convenient location and clean room. We apologize for the microwave issue and appreciate you bringing it to our attention. We strive to offer great value, and we look forward to welcoming you again for a better experience at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Chad, Thank you for your continued loyalty! We are glad to hear you enjoy the area and parking. We appreciate your feedback regarding the appliances and air quality, and we will certainly look into improvements. We look forward to welcoming you back to Extended Stay America for another comfortable stay. Thank you again for sharing your thoughts!Sincerely,Hotel Management