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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel just didn't feel clean to me
Business response:
Dear Christopher, Thank you for taking the time to evaluate your stay. We hope your overall stay was pleasant. We always strive to improve our guest experience; therefore, we appreciate your valuable comments about the overall cleanliness of the hotel and will address this with our housekeeping team. It was our pleasure to host your visit, and we hope to have the opportunity to make your next stay even better. Sincerely,Hotel Management
Carpet was very dirty, felt damp too. Light fixture did not work over sink, and exhaust fan in bathroom did not work.
Business response:
Dear Pamela, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the condition of the carpet and the malfunctioning light fixture and exhaust fan. Cleanliness and comfort are priorities for us, and we regret that we fell short in these areas. Your comments are invaluable as we work to enhance our services. We hope to have the opportunity to provide you with a more pleasant experience.Sincerely,Hotel Management
Affordable rate spacious rooms conveniently located near a main business street
Business response:
Thank you, Chad! We are glad to hear you enjoyed our affordable rates and spacious rooms. It is great to know our convenient location near the business district was beneficial for your stay. We look forward to welcoming you back for another positive experience at Extended Stay America!Sincerely,Hotel Management
Affordable fairly clean with the exception of some discolor of ceiling in restroom over shower. Room clean bed comfortable and kitchen area almost spotless. Great experience and I will stay longer.
Easy parking, saw security and clean outside of premises
Business response:
Thank you, Chad! We are delighted that you enjoyed the convenient parking, the sense of security, and the cleanliness of our premises during your stay at Extended Stay America. Ensuring a safe and welcoming environment is our priority, and it's great to hear these efforts made a positive impression. We look forward to welcoming you back for another comfortable stay!Sincerely,Hotel Management
Nice and good for the time I was there
Always a great stay
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,285 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.