Extended Stay America - Memphis - Germantown West

Business response:

Dear Guest, Thank you for your positive feedback. Our team strives to provide warm service and maintain a welcoming environment, and we are glad that it is reflected during your stay. Your kind words motivate us to keep up the high standards and continue delivering excellent hospitality. We look forward to welcoming you back soon to Extended Stay America for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience at our hotel. We’re glad to know you felt comfortable with our team and that our location met your expectations. However, we’re sorry to hear you felt the room rates didn’t match your expectations. Your feedback is valuable, as we continuously review our pricing to ensure it remains suitable for our guests. We hope to have another chance to provide you with a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to provide your feedback. We sincerely apologize for your experience and regret that your stay did not meet the expected standards. Your comments will be shared with our team, allowing us to address these concerns and implement improvements where necessary. We strive to offer a convenient and efficient start to the day with our complimentary grab-and-go breakfast. Your insights on this aspect are invaluable, and we are committed to ensuring a consistently high-quality breakfast exper... read more