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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't have an ice machine which was very strange. The bedspread was filthy and nasty. The young man in laundry was very nice and came and changed both beds for us. They didn't come to the room and clean up until the day we left.
Business response:
Ashley, thank you for choosing our hotel. Although you liked one of our associates, we are sorry for the inconvenience caused. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We are also sorry you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always... read more
Unfortunately the breakfast was extremely lame just coffee oatmeal and some snack bars, not what I call breakfast. Also the shower curtain hangs a good inch above the stand in shower so the floor ends up soaked. No coffee in room either.
Business response:
Thank you for being our guest. We are sorry we missed meeting some of your expectations and regret the inconvenience it caused. We will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Great staff , very clean, quiet, I stay here all the time
Business response:
Thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our hospitality. We value your feedback and look forward to your next stay. Sincerely, Hotel Management
Everything was ok except my room. The air went out after being in there 30 minutes. My boyfriend resettled the plug it was still blowing out hot air. 😡 I called the front desk, the front desk clerk resettled it, and still nothing! So due to only a double bed being the only thing available, we had to deal with a fan which was still very uncomfortable because it was hot! Other than that it was an ok stay. I felt like we should have gotten some money back due to the Air going out.
Business response:
Thank you for your review. We are glad you had an overall good stay. However, we are sorry for the issues with the air conditioner and the inconvenience it caused. Your feedback will be shared with our maintenance team for review and action. We appreciate your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Weekend getaway We always stay here when in town! Great safe area and clean hotel
Business response:
Thank you for choosing Extended Stay America and for the fantastic feedback. We are happy to read you enjoyed our ideal location as well as our well-kept property and had a nice time with us. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
This was our first time at an Extended Stay Hotel and we were very pleased. The accommodations were clean and met all of our needs with comfort.
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your review, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The property is clean and the staff is professional. Any request is met promptly.
Business response:
Thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments about our hotel and friendly staff! The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.