This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed in a unit with a kitchenette, only the small eye worked, to small of a burner to actually cook on. Liked the walk in shower. No real breakfast was available
Business response:
Thank you for choosing Extended Stay America. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we regret the inconvenience you had here. Your feedback regarding the burner and our breakfast offerings will be used to deliver better guest experiences going ahead. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
The staff was amazing. They were very friendly and attentive. The only thing that could have been better is the outdoor upkeep. There was some time of dirt or mud in a pothole in the parking lot that stained a lot of cars, and you can't tell how deep it is until you hit it. Overall it was good, and I would stay again!
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and especially liked the service provided by our attentive associates. Also, we have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Property is very dated, although it is clean. Mostly. Breakfast is ridiculous, as all there is to eat is packets of instant oatmeal. No effort whatsoever to have a real breakfast bar. Room was adequate, except there was a wash cloth from the previous occupant, still hanging in the shower.....Housekeeping should be told to look up...lol. overall I think you could do better for the same money, somewhere else....
Business response:
Dean, we appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback regarding the oversight is shared with the housekeeping team to be more diligent going ahead. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
What I expected. A clean room and decent service
Business response:
Douglas, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.