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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First time in Memphis First room I entered alway had people in it. The second room was clean, but had on e small towel and no soap. The pillow were not what you would expect in a hotel.
Business response:
Anthony, thank you for your review. We are sorry for not meeting all of your expectations and regret the lack of bath amenities you experienced in your room. We wish we had the opportunity to resolve this while you were. On a positive note, we appreciate your nice rating, and we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Kristofer, thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your perfect rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Clean hotel with a lot of amenities. Staff was also very nice!
Business response:
Spencer, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We are glad to hear you enjoyed the thoughtful amenities, and our immaculate property and attentive service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Elvia, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Business response:
Dana, we are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
A happy camper Easy check in and staff was very accommodating in alliwing for an early check in. Great location and safe location. Will go there aain.
Business response:
William, we are happy to know we exceeded all your expectations with our comfortable accommodations and wonderful service. Thank you for the kind review of the Extended Stay America, and we can't wait to see you again soon for another outstanding experience. Sincerely, Hotel Management
OK but with a few kinks Cheap rate and great location. Checked in to room with no towels and trash not emptied. Key card also didn't work properly. Got new room that was fine. Didn't want to deal with surly desk lady so no dishes etc. Nice fridge and microwave. TV ans AC worked great. Bring coffee maker, dishes and a pot or 2 and grab some groceries for a cheap stay.
Business response:
James, thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our ideal location and found us to be a good value. Also, we are pleased you liked our in-room amenities. However, we are sorry for the issues you experienced in your initial room. We appreciate your comments and look forward to your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,358 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.