This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Tucked away from all the traffic & easy parking. Over the top nicest staff!!
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with our parking facility and that the service provided by our associates met all your expectations. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Great staff ,friendly service, and clean rooms. Special thanks to Ms. Odessa, Ms. Ashley, Ms. Killisha and Mr. Williams
Business response:
We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our associates for their service, and we will surely pass your feedback to them. Comments like yours motivate us even more. We look forward to having you as our guest again whenever your travels bring you back to our area. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating. We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Good place to get away We had a nice stay. Hotel was quiet, area was nice, and value was good.
Business response:
Paul, thank you for choosing to stay with us at Extended Stay America. We're glad to know you had a pleasant time while you were here and that you found us to be at a fair price. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The rooms are not being well kept. There were brown skid marks on the white shower curtain when I arrived, left over hair in the shower and a huge lump in the tub that was covered up.
Business response:
Thank you for your candid review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping team to address this issues immediately. We appreciate you letting us know and hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management
Business response:
Nacole, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
It looked and smelt outdated It looked like it needed
Business response:
Thank you for being our guest. We are sorry for the odor issue you experienced during your stay. Your feedback has been discussed with our housekeeping team to be more diligent with their efforts. Thanks again, and we hope to host you back soon so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.