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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Great place if you travel for work
Business response:
Zach, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you again soon. Sincerely, Hotel Management
Good decent place Good location
Business response:
Reginald, thank you for reviewing your stay at Extended Stay America. We're delighted to know our location worked well for you and that you had a pleasant time while you were here. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Didn't have an ice machine which was very strange. The bedspread was filthy and nasty. The young man in laundry was very nice and came and changed both beds for us. They didn't come to the room and clean up until the day we left.
Business response:
Ashley, thank you for choosing our hotel. Although you liked one of our associates, we are sorry for the inconvenience caused. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We are also sorry you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always... read more
Unfortunately the breakfast was extremely lame just coffee oatmeal and some snack bars, not what I call breakfast. Also the shower curtain hangs a good inch above the stand in shower so the floor ends up soaked. No coffee in room either.
Business response:
Thank you for being our guest. We are sorry we missed meeting some of your expectations and regret the inconvenience it caused. We will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Great staff , very clean, quiet, I stay here all the time
Business response:
Thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our hospitality. We value your feedback and look forward to your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,360 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.