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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was okay for the price of the room. The bed was clean and comfortable. The furniture, carpet, and amenities are clearly older and used. Make sure you bring Lysol wipes and shoes for the carpet :/
Business response:
Thank you for posting a review of your visit to our hotel. We are glad to know you were pleased with our affordable rates and that you enjoyed the comfort of our beds. However, we are sorry for the overall condition of your room. We have shared your feedback with our housekeeping and maintenance teams, and we are working with them to fix the problems you mentioned. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Convenience of feeling like being at home .... clean rooms and it didn't smell like smoke
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Overall great location and I will recommend to other people looking for a place in Memphis.
Business response:
Thank you for choosing Extended Stay America for your recent stay. We appreciate your kind comments about our excellent location. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your recommendation and look forward to seeing you again soon. Sincerely, Hotel Management
Friendly service, clean location and quiet. Check was speedy as well as check out.
Business response:
Thank you for sharing your experience with us. We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly service, and comfortable suites. We look forward to welcoming you back soon. Sincerely, Hotel Management
Very friendly and accommodating staff, and nice rooms
Business response:
Thank you for your recent stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also glad you loved your comfortable room and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
No cups in room, had to ask for toilet paper three times. Front door is broken. No one at desk in early morning. They have a phone you are supposed to call and it doesn't work. Place needs help and good management. Beware of cleaning policy, they do not clean every day and do not make it clear.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
The hotel is located by an rxpress way. So convenient
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you found our location ideal for your needs, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.