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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was fine. I was put in a wheelchair access room and the refrigerator did not work and the toilet was faulty.
Business response:
Thank you for reviewing your stay. We are pleased to know you had an overall pleasant time with us, but we are sorry for the maintenance issue you encountered in your room. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Nice hotel, convenient and good service, very nice staff
Business response:
Thank you for being our guest at Extended Stay America. We're so happy to know you our location was ideal for you and that you were pleased with the service provided by our staff. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Business response:
Bob, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Miss Odessa , the manager, is awesome! She always makes sure I am well took care of and the staff is great as well. I am always greeted by name by the clerk behind the desk, Miss Ashley is very welcoming and provides great customer service!
Business response:
Thank you for your heartwarming words, we sincerely appreciate the wonderful review. We will definitely share your compliments with Odessa and Ashley. It will surely put a smile on their faces! We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Business response:
Richard, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
My experience at extended stay I enjoyed my stay and the employees were very nice and courteous.
Business response:
Antonio, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us and were impressed by the service provided by our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Property was ok. No place to park when checking in. My room still needed some work.But overall, not bad. Price thru Expedia was affordable.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Nice enough for the incredibly inexpensive rate. The staff was pleasant and returned my funds when I had to leave a day early for my next job.
Business response:
Stacy, it was a pleasure having you as our guest at Extended Stay America. We're glad to know you were impressed with our affordable rates and that you were pleased with the service provided by our staff. We appreciate your business and hope to see you again on your next visit to Memphis. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.