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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was really nice and the staff was outstanding the only thing that I didn't like is I didn't have the option of a smoking room
Business response:
Thank you for the wonderful review of Extended Stay America. We're happy to know you liked our well-kept property and that you were impressed with the service provided by our excellent associate. We appreciate your business and hope to see you again on your next visit to Memphis. Sincerely, Hotel Management
The room was updated and very clean as was the entire property. Very nice surrounding area with shopping and restaurants. The real star was the staff. The lady at the front desk was so kind and friendly, it really makes you feel welcome.
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Business response:
Sarajanae, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Asked for a coffee maker and the glass pot did not fit the coffee maker, was too big. There was a big piece of surface covering missing from the bathroom sink. Room and amenities were showing their age.
Business response:
Thank you for your review. We're sorry for not meeting all your expectations and for the inconvenience you had due to our hotel policy. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hopefully, we will have the opportunity to make it up to you... read more
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management\
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
she didn't want to work coffee was empty, as no more muffin, had to ask...
Business response:
Claude, thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the service issues you experienced while you were here and for not meeting your expectations with our grab-and-go breakfast. We have discussed your concerns with our team to be more diligent with our efforts moving forward. We have made a note of your feedback as we plan any changes to our grab-and-go breakfast selections. Hopefully, we will have the opportunity to make it up to ... read more
Enjoyed it
Business response:
Thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.