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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing unique but comfortable. Price was good. Convenient location
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are so pleased that your experience was positive and that you found us to be a great value. We are also glad you liked our convenient location. We would be delighted to accommodate you again in the future and hope that you will stay with us again! Sincerely, Hotel Management
Had several unanticipated surprises. The “Continental” breakfast means very minimal food - packaged muffins and bars only! Oh, and coffee. No toast, no juice, no fruit. No breakfast room at all. So if you got a kitchen with your room be sure to bring breakfast and don’t forget utensils and cooking gear although they can be furnished but at additional cost. Also, the elevator was not working. I have a very hard time doing stairs. All & all it was an okay stay and I would stay there again now that I know to be prepared.
Business response:
Thank you for your feedback. We are sorry the elevator was not working while you were here and regret the miscommunication you had regarding the kitchenware amenities. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite which is complimentary. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. Thanks agai... read more
Great hotel at great price Everything is wonderful from the price to the utilities the room offer.
Business response:
Tim, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are so pleased that your experience was positive and that you found us to be a great value. We are also glad you liked your comfortable room. We would be delighted to accommodate you again in the future and hope that you will stay with us again! Sincerely, Hotel Management
Dog food was on the floor from I guess the previous attendant. I found that gross
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. We hope the rest of your stay was a pleasant one. Thank you again, and we hope to welcome you back in the future so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.