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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Subpar Staff was friendly , bathroom was dirty-hair in tub and toilet dirty-no toilet paper and no towels or toiletries were in bathroom. Musty smell in room, dated. Nice area and convenient to restaurants. Coffee was empty at 8:15 and never refilled. Staff stated since rooms had kitchen you could cook your breakfast, however they were NO cooking utensils or cookware and no coffee pot.
Business response:
Jana, thank you for taking the time to share your experience with us. It’s nice to read you had an overall pleasant visit and liked our service. However, we apologize for letting you down and we would welcome the opportunity to hear more specifics on the condition of your room so we can improve in this area. We would like to inform you that all the kitchenware is available at the front desk. If we did not communicate this at the time of check-in, we are sorry. This information is always valuable for our team. We appreciate y... read more
Nice hotel for you and your pet Nice customer service Nice rooms and contents
Business response:
Thank you for choosing Extended Stay America for your stay. We are pleased to read that you loved our courteous associates and pet policy. We appreciate you recommending us online and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Nice part of the city. Close to highway and coffee shop and banks. Room was cleaned properly. low on tissue. Dingy towels and boogers on several places in bathroom and also walls near bed.
Business response:
Thank you for being our guest. We are pleased to know you were happy with our location and also enjoyed your room. However, we are sorry we missed meeting some of your expectations. Thanks for the feedback, and we hope to welcome you back soon for an even better experience. Sincerely, Hotel Management
Business response:
Brandon, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Tiffany, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
The studio met my needs perfectly with a comfortable bed and recliner, a kitchenette, and tv.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodation and had an amazing stay with us. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
I was very pleased with the staff. Very professional and helpful.
Business response:
Thank you for the glowing review of Extended Stay America. We are delighted to know you enjoyed your stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
No coffee cups Or hair dryer in the room. Did not realize pets were allowed
Business response:
Thank you for choosing to stay with us at Extended Stay America. We’re sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hairdryers are also available and are complimentary at the front desk at any time. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.