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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1. Floor in kitchen and bathroom area was sticky. I requested that it be cleaned. It was promptly cleaned. 2. Leather chair in room worn with small splits in the leather. Kitchen counter had permanent stains or previous burn mark on it. The room and fixtures could use a face lift.
There was an unusual smell about it noticeable when entering the room. Possible from people making food of different types in their rooms. The beds and bathtub were clean but the bathroom counter and walls had a few streaks of something on them. Should have been wiped down. The area of town was nice enough and convenient to what I was there for and was a better price than other options available. I wouldn't be opposed to staying again but definitely some things could have been a little better.
Business response:
Dear Holly,Thank you for your thoughtful feedback. We are glad the location and pricing suited your needs and that the bed and bathtub met your cleanliness expectations. However, we apologize for the smell and the oversight in entirely wiping the bathroom surfaces. Your comments are helpful as we work with our team to ensure a consistently fresh and spotless environment for our guests. We appreciate your understanding and look forward to providing an even better experience in the future.Sincerely,Hotel Management
I’ve stayed multiple times and was nothing really bad good for the rate
Business response:
Dear Chad,Thank you for your continued trust in us! We’re happy to hear that your stays have been enjoyable and that you found good value for the rate. At Extended Stay America, we strive to provide a comfortable experience, and we look forward to welcoming you back on your next visit.Sincerely,Hotel Management
Hotel just didn't feel clean to me
Business response:
Dear Christopher, Thank you for taking the time to evaluate your stay. We hope your overall stay was pleasant. We always strive to improve our guest experience; therefore, we appreciate your valuable comments about the overall cleanliness of the hotel and will address this with our housekeeping team. It was our pleasure to host your visit, and we hope to have the opportunity to make your next stay even better. Sincerely,Hotel Management
Carpet was very dirty, felt damp too. Light fixture did not work over sink, and exhaust fan in bathroom did not work.
Business response:
Dear Pamela, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the condition of the carpet and the malfunctioning light fixture and exhaust fan. Cleanliness and comfort are priorities for us, and we regret that we fell short in these areas. Your comments are invaluable as we work to enhance our services. We hope to have the opportunity to provide you with a more pleasant experience.Sincerely,Hotel Management
Affordable rate spacious rooms conveniently located near a main business street
Business response:
Thank you, Chad! We are glad to hear you enjoyed our affordable rates and spacious rooms. It is great to know our convenient location near the business district was beneficial for your stay. We look forward to welcoming you back for another positive experience at Extended Stay America!Sincerely,Hotel Management
Affordable fairly clean with the exception of some discolor of ceiling in restroom over shower. Room clean bed comfortable and kitchen area almost spotless. Great experience and I will stay longer.
Nice and good for the time I was there
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,974 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.