This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Slow service
Business response:
Dear Valiere, Thank you for your feedback. We apologize for the slow service you experienced during your stay. This is not the level of efficiency we aim to provide, and we are addressing the issue with our team to ensure quicker service in the future. Your comments are important to us, and we appreciate you bringing this to our attention. We are committed to improving our service and hope to provide a more timely and satisfactory experience on your next visit. Sincerely,Hotel Management
This is my favorite extended stay,very nice and professional staff,room is always good and clean
A pleasant surprise! My room was clean and comfortable, I was able to get a good nights sleep!
Business response:
Dear Richard, Thank you for your feedback. We’re delighted to hear that you found your room clean and comfortable and that you enjoyed a good night’s sleep. Providing a restful environment for our guests is a priority for us. Your positive comments are much appreciated and will be shared with our team. We look forward to welcoming you back to Extended Stay America and ensuring another pleasant stay.Sincerely,Hotel Management
I enjoyed my stay. Everything was good.
Property was fine. Front desk did not come off as friendly. We arrived pretty late and she walks out as we are standing at the desk to check in- did not greet us. Just says “yes?”. It came off as unwelcoming. Room was fine for the 1 night before going to airport.
Business response:
Dear Sara, Thank you for your feedback. We apologize for the lack of friendliness displayed by our front desk staff during your check-in. Your experience does not reflect our usual standard of hospitality, and we are addressing this issue with our team to ensure better service in the future. We appreciate your acknowledgment of our property's suitability for your needs. Please accept our apologies for any inconvenience caused, and we hope to welcome you back for a more positive experience.Sincerely,Hotel Management
The lobby and the room/bathroom were clean. I felt like the neighborhood was safe. The check-in process was smooth and the employee Deborah was friendly and efficient.
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,356 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.