Extended Stay America - Memphis - Germantown West

Anonymous 

on Expedia

6 months ago

Not What Was Expected. I cancelled my stay Extended Stay after looking at two separate rooms. The first room had what looked like pet stain spots on carpet that had been cleaned. Bed was shabby, stove top had rusty toppers. Bathtub drain had rust and gooey looking substance in it. Second room, bathroom in similar condition. Stove top same, bed same, refrigerator rusted and dented on sides and door of the refrigerator jaming with freezer door. The only bright spot was the front desk attendant, "Jericka", who, though she was a... read more

Tyrone 

on Expedia

7 months ago

We checkin and wasn’t told that we had no hot water and lasted until 12 the next day 

Chad 

on Expedia

9 months ago

Nothing 

Marlene 

on Expedia

9 months ago

The bathroom was not clean and the whole hotel had a very bad odor. The receptionist wasn’t helpful at all. It is just worn out. 

Jacqueline 

on Expedia

9 months ago

Bed Bug Hotel This hotel has bed bugs, it used to be very nice back in the day but not anymore l won't come here again and l would like my money back. Shower curtain old and dirty. Bed linens dingy. Don't stay here!!! 

Jonathan 

on Expedia

10 months ago

Room felt dirty. Slight rain and the whole parking lot is flooded, Fire alarm went off in the middle of night multiple times. They didn’t have coffee out every morning. Cheap for great location 

Willester 

on Expedia

10 months ago

The hallways had a bad odor. I couldn't get clean towels. 

Chelsie 

on Expedia

10 months ago

We scheduled our stay and were called by the hotel to let us know they didn’t have any rooms even though I had a confirmation number and spoke to hotel workers confirming my stay.