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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was not clean and the whole hotel had a very bad odor. The receptionist wasn’t helpful at all. It is just worn out.
Business response:
Dear Marlene, We deeply regret to hear about your experience and sincerely apologize for the shortcomings you encountered. The cleanliness, condition, and service you described are not reflective of the standards we strive to maintain. Your concerns have been shared with our team to ensure immediate improvements. We appreciate your feedback and hope you’ll give us the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Bed Bug Hotel This hotel has bed bugs, it used to be very nice back in the day but not anymore l won't come here again and l would like my money back. Shower curtain old and dirty. Bed linens dingy. Don't stay here!!!
Business response:
Dear Jacqueline, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Room felt dirty. Slight rain and the whole parking lot is flooded, Fire alarm went off in the middle of night multiple times. They didn’t have coffee out every morning. Cheap for great location
Business response:
Dear Jonathan,Thank you for your feedback. We apologize for the issues you encountered during your stay, including the cleanliness of your room, flooding of the parking lot, and disruptions caused by the fire alarm. These are not the experiences we aim to provide, and we will address them with our team immediately. We also appreciate your input regarding the coffee availability, and we will work to ensure it’s consistently available. Your insights are valuable as we strive to improve our services, and we hope to have the opp... read more
The hallways had a bad odor. I couldn't get clean towels.
Business response:
Dear Willester,Thank you for sharing your experience with us. We sincerely apologize for the unpleasant odor in the hallways and the inconvenience you faced in getting clean towels. Providing a fresh, welcoming environment and attentive service is our priority, and we regret that this wasn’t reflected during your stay. We are addressing these issues with our housekeeping team to ensure a more comfortable experience for all our guests. Your feedback helps us make improvements, and we hope you might consider staying with us ag... read more
We scheduled our stay and were called by the hotel to let us know they didn’t have any rooms even though I had a confirmation number and spoke to hotel workers confirming my stay.
Business response:
Dear Chelsie,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the unavailability of your reserved room despite your confirmation. We understand the frustration this must have caused, and we regret not being able to provide the seamless experience you expected. Our team is reviewing reservation procedures to prevent situations like this in the future and ensure guests feel confident in their bookings. We hope you consider giving us another opportunity to welcome yo... read more
I spend 5 nights in this hotel where I just slept during my stay, didn’t spent much time during the day. The room was stinky and not very clean, no toilet paper, sticky floor and noisy at night. Staff was ok, breakfast grab and go was not provided. I asked in the front desk and the guy told me they were having problems with supplies. Fire alarm activated around 3 am one night. I asked in the front desk and they told me they didn’t know what happened. I came here with very low expectations anyways.
Business response:
Dear Reniel,We sincerely apologize for the issues you encountered during your stay. It is concerning to hear that the cleanliness and overall condition of your room did not meet expectations, and we regret the discomfort this caused. We also apologize for the lack of toilet paper, the noise, and the fire alarm disruption. These are not the standards we strive to provide, and we are addressing these concerns with our team. While we are currently facing some supply challenges, we are working hard to resolve them and improve ou... read more
I drove 10 hours. Made reservation with Expedia. Get to the hotel and they said they have no vacancies and I need to find other accommodations. Deborah( the lady who working the desk) canceled the reservation and said I wouldn’t be charged. I took a snapshot of her iPad with the cancellation number. I searched the app and tried to chat with someone… never got any response from the virtual chat. No phone number to talked to a live person. So aggravated. It’s 11:30pm and I’m scrambling to find a room- 2 women in a strange city... read more
Business response:
Dear April,Thank you for sharing your experience. We deeply regret the distress and inconvenience caused by the unavailability of your reserved room, especially after your long journey. Situations like these are far from the standard we strive to uphold, and we understand how unsettling it must have been to find alternate accommodations late at night. We apologize for the lack of support and communication through virtual channels, and your feedback will guide us in enhancing these processes. Please know we’re reviewing our r... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.