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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If I wasn't so exhausted from driving 11 hours I would NOT have stayed here. My room was gross. There was mold ALL over the chairs (I have pictures), which when I saw that made me question the rest of the cleanliness in my room. My sheets were all pilly and super used. There was no breakfast in the morning as advertised. The only thing that was good about my stay was the woman who checked me in, Deborah. She was super friendly and accommodating -- if only that were enough. I also felt unsafe, and had to clear out my car beca... read more
Business response:
Dear Rachel, Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced. The cleanliness and safety concerns you mentioned are not reflective of our standards. We appreciate your kind words about Deborah, and we’ll make sure to address the issues with the room and breakfast service immediately. Your comments will help us improve our guest experience. We hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
The building is pretty run down. It was a nonsmoking room that smelled of stale old cigarettes. I took my shoes off and my socks were dirty within 10 minutes. The staff was so nice but I won’t stay here again.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered with the room’s condition and cleanliness. We take these concerns seriously and will address them promptly to improve our standards. It’s great to hear that our staff made a positive impression, but we understand your disappointment. Your comments will help us enhance our guest experience. We hope to have the chance to better serve you in the future.Sincerely,Hotel Management
Very dirty.
Business response:
Dear Sydney, Thank you for your feedback on your recent stay. It's concerning to read about the issues you encountered in your suite, and we assure you that this is far from what we want our guests to experience. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel ... read more
The room was filthy. Wherever I touched, it was sticky
Business response:
Dear Aya, Thank you for bringing this matter to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards of service. Please rest assured that we are taking immediate action to address and rectify the situation to ensure all our guests have a comfortable and pleasant experience. Your feedback is invaluable, and we hope to have the opportunity to restore your trust in us.Sincerely,Hotel Management
Do not recommend The room had a smell that was horrible. It was like they cleaned with 3 day old dirty mop water that had bleach poured in with it. The perosn 2 rooms down played music so loud all night! We complained and the front desk clerk said 3 others had complained so she called the room and the music stopped fir 15 minutes then started back. When we left this morning, after getting no sleep, we came out to the parklot where windows had been shattered out of several cars and their belongings wete all over the lot. I de... read more
Business response:
Dear missy, Thank you for bringing this to our attention. We apologize for the inconvenience and discomfort you experienced during your stay. Your feedback regarding the cleanliness and noise disturbance is concerning and not reflective of our standards. We take such matters seriously and will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Floors sticky, tub/shower dirty, lamp didn’t work, no in-room coffee. Front desk employee was very nice, very welcoming.
Business response:
Dear Guest, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with amenities. Our promise to our guests includes a commitment to providing a clean and well-maintained room. Therefore, we are very sorry that we did not meet these expectations. We will address these issues with our team and genuinely appreciate you bringing this to our attention. We are glad that you liked our front desk staff. We hope you will revisit, as we would be ... read more
Rep lied
Business response:
Dear Larry, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.