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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady was rude and mean.
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the interaction you described and the negative impression it left. Providing respectful and courteous service is a priority, and we’re truly sorry that this was not reflected during your visit. Your feedback has been shared with the appropriate team to address this. We appreciate your comments as they help us improve.Sincerely,Hotel Management
Run down property For the price the hotel met our need of a place to sleep overnight. Butvthe condition of the property was very bad. The exterior entryway had colllapsed so there was police tape all over the entrance and the elevator was "out of order" so we carried our bags up the stairs. We usually stay at a Hampton Inn when we are in Memphis and will be going back to that.
Business response:
Dear Guest, We sincerely apologize for the condition of the property during your stay. While we’re glad we could provide a place for you to rest, we understand that the overall experience fell short of expectations. Structural issues and unexpected maintenance challenges can be frustrating, and we regret any inconvenience this caused. Please know that we are actively working to improve our facilities to provide a more comfortable and welcoming environment for our guests. Your feedback is invaluable in helping us make necessa... read more
Terrible We were suppose to have a double suite and needed up with a king suite, which didn’t work out well for having kids with us
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We honor special requests; however, there are times when we do not have the requested room available. We understand your frustration and genuinely regret disappointing you when traveling with kids. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Manage... read more
They're in need of an upgrade and a better cleaning crew, BUT the staff was very nice. Main issue is the cleaniness of the rooms. I decided not to stay in the room and got my refund back with no issues
Business response:
Dear Christina, Thank you for your feedback. While we are pleased to hear that our staff provided excellent service and your refund process was smooth, we sincerely regret that the room's cleanliness did not meet your expectations. Providing a clean and comfortable environment is a priority, and we will address this issue with our housekeeping team. Your comments are valuable in helping us improve, and we appreciate the opportunity to improve. We hope you will consider giving us another chance in the future. Sincerely, Hotel... read more
Horrible unsanitary filthy experience PLace was old dirty and felt and looked not clean. staff was nice but i could not stay even 2 hours there due to the filth and smell. I checked out and manager gave me a refund
Business response:
Dear Gregory, We sincerely regret that your experience did not meet expectations. A well-maintained and welcoming environment is our priority, and we apologize for any discomfort you encountered. Your feedback is invaluable, and we appreciate the opportunity to improve. However, we’re pleased that our team provided courteous service and addressed your concerns promptly. We hope to welcome you back for a much better stay in the future.Sincerely,Hotel Management
Not What Was Expected. I cancelled my stay Extended Stay after looking at two separate rooms. The first room had what looked like pet stain spots on carpet that had been cleaned. Bed was shabby, stove top had rusty toppers. Bathtub drain had rust and gooey looking substance in it. Second room, bathroom in similar condition. Stove top same, bed same, refrigerator rusted and dented on sides and door of the refrigerator jaming with freezer door. The only bright spot was the front desk attendant, "Jericka", who, though she was a... read more
Business response:
Dear Guest,We sincerely apologize that your experience did not meet expectations. It is disappointing to hear about the condition of the rooms you were shown, as cleanliness and comfort are top priorities for us. While we regret that we fell short in these areas, we truly appreciate your kind words about Jericka’s outstanding service. We are grateful for her dedication to assisting guests, even in challenging situations. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvement... read more
We checkin and wasn’t told that we had no hot water and lasted until 12 the next day
Business response:
Dear Lily,Thank you for your kind review! We are delighted you enjoyed your stay and appreciated the clean rooms. We look forward to welcoming you back to Extended Stay America for another great experience!Sincerely,Hotel Management
Nothing
Business response:
Dear Chad,Thank you for your perfect rating of Extended Stay America on Expedia. We appreciate your feedback and are delighted to have met your expectations. We look forward to welcoming you back for another exceptional stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.