Extended Stay America - Memphis - Germantown West

Claudia 

on Expedia

2 years ago

Size of the room is convenient. Kitchen has no equipment of tableware and cuttlery. Nicotine smell in the bathroom. No hairdryer 

Michelle 

on Expedia

2 years ago

The room did not look like it had been cleaned in between guests and the floor hadn't been cleaned in a very long time! The bottoms of our socks were black just from walking from the bed to the bathroom and back. The soap/shampoo in the bathroom had already been used. The fire alarm was hanging from the ceiling from wires. The location is great, but unfortunately we will not be staying there again. 

Robert 

on Expedia

3 years ago

Water takes forever to get hot toilets was stopped up no one to fix had to do plumbing myself front desk lady had a nasty attitude it wasn't worth the price at all!! 

Maysoon 

on Expedia

3 years ago

Dislikes: hallway and rooms smelled like marijuana; the elevator stopped working; the room didn’t have clean towels or toilet paper; the window pane came off the track and fell on my foot (thank god it didn’t shatter on me); the kitchen outlets did not work; the he late night staff on shift did not come to u lock the front entrance door fast enough. I waited for 15 minutes for someone to let me in because the card reader did not work to unlock the door; the bedding smelled like cigarettes; found a dead roach in kitchen cabin... read more

Ryan 

on Expedia

4 years ago

Dirty and Disgusting This place was absolutely DISGUSTING. I walked into my room and was immediately hit with one of the worst stenches I have ever smelt in my entire life. The floors were incredibly sticky and looked as if they hadn't been cleaned in years—wrappers, coins, tiny bits of trash, you name it were all over the floor in plain sight. There were even plant leaves scattered across the entrance floor. How do leaves get all the way into a second-story room?! Beyond the floors, the desk, table, and counter were also al... read more