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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sheets in my room were completely dirty with dog hair and muddy dog paws on the inside touching the bed. It seemed like the pools cleaning only flipped the sheets inside out for the next guests (me). The floors were sticky, and there was dog poop on the hallway. Despite all these gross things, the front desk ladies were awesome
Business response:
Dear Maria, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not being up to your expectations and for any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team so these issues do not happen again. Thank you again for your ... read more
The staff was helpful. Negative things were breakfast, cleanliness and noise from next door
Business response:
Dear Gerald, Thank you for sharing your feedback. We're glad our staff was helpful during your stay. We understand the importance of a satisfying breakfast, cleanliness, and a peaceful environment. We'll take your comments into consideration as we continuously work to enhance our services. If your future travels bring you back to the area, we hope to have the opportunity to provide an improved experience for you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.