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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I enjoyed my stay. Everything was good.
Property was fine. Front desk did not come off as friendly. We arrived pretty late and she walks out as we are standing at the desk to check in- did not greet us. Just says “yes?”. It came off as unwelcoming. Room was fine for the 1 night before going to airport.
Business response:
Dear Sara, Thank you for your feedback. We apologize for the lack of friendliness displayed by our front desk staff during your check-in. Your experience does not reflect our usual standard of hospitality, and we are addressing this issue with our team to ensure better service in the future. We appreciate your acknowledgment of our property's suitability for your needs. Please accept our apologies for any inconvenience caused, and we hope to welcome you back for a more positive experience.Sincerely,Hotel Management
The lobby and the room/bathroom were clean. I felt like the neighborhood was safe. The check-in process was smooth and the employee Deborah was friendly and efficient.
Nice and out the way
Business response:
Dear Ricky, Thank you for your feedback. We're glad to hear you enjoyed our location. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back to Extended Stay America for another pleasant stay.Sincerely,Hotel Management
Good people Great service
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,360 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.