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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The beds were hard
Business response:
Dear Rachel, Thank you for your feedback regarding the beds. We apologize if they did not meet your comfort expectations. Guest comfort is important to us, and we are reviewing your comments with our team to ensure we provide the best possible experience. Your feedback helps us improve, and we appreciate your understanding. We hope to welcome you back to Extended Stay America for a more comfortable stay.Sincerely,Hotel Management
I really enjoyed my stay. It was very clean & the room was really clean & cozy. The staff was really friendly and happy to assist if I needed anything for my room. I stayed there 3 years ago and will visit again
The door had an gap in it
Business response:
Dear Serita, Thank you for choosing to stay at Extended Stay America and for taking the time to share your observations. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
Ok for a night The room was dated but more functional than others in the price range. Some updates needed. I might come back as a place to stay the night.
The room they sent me to at first was not clean. They sent me to 2nd dishes wasn't clean. Floor in bathroom was coming up and it wasn't a shower curtain the plastic. The people over me kept stamping across the floor upstairs . I didn't get much rest . They need more housekeeper and need someone to check behind them.
Business response:
Dear Jennifer, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your cand... read more
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,358 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.