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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very noisy neighbors in rooms around. Very poor breakfast choices. Spent 30 minutes trying to navigate to location after dark. Maps took us in circles Finally found it and figured out how to get in and out . Staff very nice and pleasant!
Business response:
Dear Mary, thank you for reviewing your recent experience with our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We apologize for the noise issues you experienced. On rare occasions, guests who do not adhere to the property rules concerning noise disrupt sleep and annoy all those in the immediate vicinity. Also, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to address them adequa... read more
This hotel was off the beaten path but the rooms were comfortable, clean and inviting. The staff was very personable and accomodating. I would recommend them as a place to stay anytime!
Business response:
Dear Urura, thank you for this outstanding review and for selecting Extended Stay America. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have thoughtful and exceptional team members; we'll be sure to share your kind words with our entire team. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management
This Extended Stay is very nice and the staff is accomodating. I came for one night and ended up staying for several days. I highly recommend them for your next travel needs.
Business response:
Dear Urura, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments about the excellent hospitality you received from our associates, which exceeded your expectations. Please revisit us the next time you are in the area. Sincerely,Hotel Management
The the staff was friendly and helpful. The room was clean and spacious. The location was conveniently close to stores and shops. I really enjoyed my stay.
Business response:
Dear Angela, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon!Sincerely,Hotel Management
Helpful hints The only issue was the side door. I had a pet friendly room and I took my dog outside and tied and the card did not work to come back in period also you might want to think about putting an ash can out there because other people go out that door to smoke a cigarette and there are cigarette butts everywhere
Our stay was wonderful Mr. Christopher was awesome extremely friendly even for our check in time to be 11pm he wasn’t grouchy or seemed tired
Business response:
Dear guest, Thank you for sharing your kind review of Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need. We appreciate your comments recognizing the service provided by Christopher, and we'll be sure to share your compliments with him. It was our pleasure to host you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,260 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.