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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not satisfied The gentleman at the from desk was wonderful! The room was not cleaned as expected and there was mold on the lamp, the floors were damp and it smelled in the room. Also you can hardly call oat meal packets and granola bars a continental breakfast.
Business response:
Jeannie, thank you for evaluating your stay with us. We regret not meeting your expectations with the breakfast and apologize for the cleanliness issues you encountered. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
It was good
Business response:
Aaron, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
friendly staff
Staff was amazing. Always helpful and kind. Room was disappointing. Our mattress was in a noisy protector and the bed was on a very sketch/ cheap metal frame. The bathtub did not drain completely after using, so the day after your shower there was still a pool of water where the tub dipped. The pictures of the pool are obviously fake or 10 years old, pool was not open since it had not been cleaned. When we checked in we were told to make sure we come down for breakfast the next morning... so when we came down there was nothi... read more
Business response:
Eryn, thank you for your honest evaluation. We are glad you were pleased with the service our associates delivered. However, we regret not meeting some of your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,176 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.