Extended Stay America - Memphis - Wolfchase Galleria

Anonymous 

on Expedia

7 years ago

Experience was extremely disappointing. Got in late but had a reservation and had to wait for staff to even wait on us. Did not have even a glass to use in my room. No hair Dryer. (only the holder). Not a good experience at all. 

C 

on Expedia

7 years ago

We booked our room through Expedia and it was a nightmare to get checked in because your hotel had no record of the reservation. It took a while to get it straightened out(after driving over 11+ hours with a group of 11-not fun). If expedia says you don't have to call to reconfirm the reservation- you'd better do it anyway. 

Myles 

on Expedia

7 years ago

Stay away and book somewhere else The room stinks! The room wasn't clean. AC is not blowing cold air. No coffeemaker inside the room. Carpet is filthy. Bathroom is so outdated. Never again will I choose to stay at this hotel. 

Anonymous 

on Expedia

7 years ago

Poor management- short staffed Checked in at 8 PM. Only One staff member in whole hotel and she had less than adequate customer service. Hallway still had trash and dirty laundry from housekeeping tasks as if they left without finishing their job! Room was nice but toilet overflowed on my test flush (routine for me after previous bad experiences!). No maintenance was on site so I had to switch rooms. When I went to front desk to get keys two other parties were getting help for other problems and they rolled their eyes when t... read more

Jonathan 

on Expedia

7 years ago

Worst Experience of my 19 years of travel Booked 2 rooms. We arrived at 11pm. Only one room was ready. I was told the other one probably wouldn’t be ready that night. We were only booked for 1 night. I had my wife, 6 kids, my sister and my dog with me. We all had to cram in one room. The hotel overall seemed dirty. I know we were not the only ones with issues as at 11:30pm the lobby was filled with angry guests. I’m not sure what the problem was or were the breakdown happened, but I am going to stay away from all Extended St... read more

Anonymous 

on Expedia

7 years ago

Reservation, what reservation I made a reservation a month ahead of our stay. After a long day of travel, we were turned away because the hotel was full. The staff was not very nice about it and just said it didn’t matter that we had a reservation. Sometimes people stay longer. We found another hotel for the night and will not be giving extended stay any more business. 

Dane 

on Expedia

7 years ago

Horrible Service!! We arrived at 7:00 pm when the room was supposed to be ready by 3:00 pm. Had to wait an additional 2 hours until our room was ready. It was rediculous!!! At least it was clean when it finally was ready.