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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First, the staff was great! Onto the actual facilities: Our first room reeked of cigarette smoke, to the point that I thought we were assigned a smoking room. When I went to the front desk, they told me the whole hotel was non-smoking and we were easily moved. No big deal. Our second room had all of the couch cushions flipped up, not sure what happened on the couch while the room was cleaned, but I got the impression they were airing it out. No trashcans in the room at all. Batteries in remote did not work, easily changed at... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Avoid this hotel We did not have a good experience at all. The room had a strange smell and the bathtub was clogged. This issue was not resolved even though we reported the problem to the staff. Our room was not cleaned, even the trash can was not emptied though we were out of the room most of the day. I will not stay in this hotel chain again.
Business response:
We apologize that our staff didn’t action your complaint regarding the cleanliness issue in your room and that impacted your stay. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Pool out of action during a hot Summer spell It was very disappointing to have a room overlooking an empty pool! From the day we arrived the pool was closed, then drained, had maintenance done and then re-filled but not opened on the day we checked out - we were there for 10 days in hot Memphis Summer heat. Whilst the room itself was comfortable I would not stay again and it was not particularly cheap compared with other hotels in the vicinity.
Business response:
Thanks for being our guest. We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
The room had an odor and we required it to be cleaned. The fire alarm get off in our room and no one could find the problem. We did not cook, burn, or leave items on in this room.
Business response:
Lonnice, thank you for being our guest. We are sorry for the cleanliness issues you had during your stay. Your comments have been shared with our housekeeping team, and we have asked them to make sure your room receives a deep clean to remove the smell. Also, we apologize for the inconvenience you had due to the fire alarm going off in your room. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Swimming pool is broken Had to request plates forks basically everything for the kitchen to be
Business response:
Thank you for being a guest at our hotel. We apologize for falling short of your expectations for a perfect stay. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
1st and last time staying here!!!! The bathroom was dirty it was a hole in the ceiling. We stayed 3 days and didn’t get any type of room service. After we mention it to the hotel staff. You would think being in a nice area the room would be kinda nice. Not at all!!!!
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issues you experienced during your stay and you have not explained our hotel policy upon arrival. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you for the feedback, and we hope you will consider staying with us so that we can make your next visit a memorable one. Si... read more
Trash all over hallway when we arived no dishes or hair dryer in room. When we did get hair dryer tbe outlet didnt work showrr leaked. The breakfast was worthless no food. When i ask about it i was told i had a kitchrn in my room. Wr had people nexy to our room fighting in the night this is the worst hotel i have ever been too !!!!!! I dont think i will ever use extended stay america again!
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreci... read more
Experience was extremely disappointing. Got in late but had a reservation and had to wait for staff to even wait on us. Did not have even a glass to use in my room. No hair Dryer. (only the holder). Not a good experience at all.
Business response:
We are sorry for the poor service you encountered from our front desk team. We value your feedback and will use it as a training opportunity to improve our service delivery. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We will remind our team to communicate this more clearly going forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Juana, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.