This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is off the main road on a local service road so it may be difficult for some to find. However, plenty of people did find it! Room is clean, staff very friendly and helpful and bed was great!
Chris was great! answered the phone everytime i called to the front desk with respect and courtesy and greeted us when we arrive with a smile! Thanks chris we will be back!
Business response:
Stacie, thank you for staying at Extended Stay America. We were thrilled to read your comments about the great service you received from our staff and how they exceeded your expectations. Thank you for your kind compliments about Chris; we will enjoy sharing your remarks with him. We are glad that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return. Sincerely, Hotel Management
Great Stay The Staff, was so Helpful and, Professional, and each Person, from my first day, until I checked out were Great. Thanks
Staff was very friendly! The hotel smelled fresh and clean. My room also smelled disinfected!
Business response:
Latonya, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. Our highest priority is to take care of our guests, and we thank you for acknowledging our commitment to maintaining safe and dependable accommodations. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Front desk staff, Chris, was very professional and polite. however, I wasnt notified that I would have to pay for my room prior to arriving. I specifically used the "reserve now, pay later" option. Read through everything, that didnt indicate this. My card used to reserve two rooms was ran for both rooms, with only one room being guaranteed, that room was not mine. thank good ness for the bank sending me a notification to call the actual hotel and guarantee the other room. I understand payment but I think that the traveler s... read more
Thes staff was so nice.
Business response:
Jenny, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customers who will return at every opportunity. Thanks again for your review and we hope to welcome you back soon. Sincerely, Hotel Management
Don't Go Here! Too many things needed to be "fixed" - like outside door close to our room, which meant way too much walking for me. I couldn't handle it. Apparently that entrance has been "broken" for awhile - so FIX IT! Restroom near lobby had a door that would not lock! Whole place needs attention and rennovation! Won't stay again.
Business response:
Beverly, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance issues you encountered during your visit. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We also regret you were not entirely satisfied with the condition of our property. We are grateful for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,358 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.