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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very RELAXING 5 Days “Really enjoyed my stay there”……”Customer service was AWESOME”….”The pool was down most of my stay for cleaning, other than that my time there was VERY SATISFYING”!!!!…..”Would do it ALL OVER AGAIN”……GKP!!!!
It's excellent everytime I stay here
Business response:
Thank you for staying with us again, and making Extended Stay America your home away from home. We are pleased to hear we met your needs and expectations during your visit. Your comments will be shared with the staff and they will be happy to know their efforts made a difference. Thanks again for your feedback, and we look forward to welcoming you back soon for another stay. Sincerely, Hotel Management
The staff was very nice. We had to wait a bit to check in. The room was ok. They had double beds. The pull out bed was ok, a bit uncomfortable. The part that was the most concerning was that something leaked from under the sink when we showered. We let them know, but it looked like under both sinks had been wet before. There were dark spots under there that I would assume was mold. I hope they are able to get it fixed.
Business response:
Thank you for sharing your feedback with us. Although you liked our courteous associates and had an overall satisfactory stay, we apologize for the oversights in your suites' preparation. We take these comments very seriously and use them to improve our guest experience. We hope you will reselect us and allow us to host you. Sincerely, Hotel Management
Decent hotel. Decent hotel. The customer service was great. Keith was professional. I got a non-smoking room, however I could still smell a trace of smoke. Convent location next to all of the great shops in the area.
Fine in a tight spot. Booked this as a last minute stop when we had to get off of the road due to weather. That’s the only reason I would stay here again. Although, the front desk person was really awesome and they do let you have pets in the room.
Business response:
Deborah, thank you for sharing your feedback with us. Although you liked our courteous associates and pet-friendly feature, we apologize for not meeting your expectations. We hope you will reselect us and allow us to host you on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.