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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff checking us in was excellent due to the ice storm and the whole city not having electricity
Business response:
Stephanie, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
The staff was very nice and accommodating. The room was clean and comfortable.
Property was clean, and the staff was very nice. My room was spectacular with extra towels extra pillows. Thank you
Business response:
Harley, thank you for reviewing your stay at Extended Stay America. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
The lady at the front desk and the staff was very nice, and helpful. The hotel is out of the way and away from crime. Nice spot
Trash wasn't emptied, and the bed was rough.
Business response:
Vince, thank you for taking the time to share your feedback. We are pleased you choose to stay with us. However, we are sorry for not living up to your expectations. Your comments have been shared with our team to see where we can improve ourselves. It was good to have you here, and we hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
Strike We were traveling and stayed the night. Nice place except it sounded like a bowling alley was upstairs. Extremely noisy so we didn’t get the rest we needed before heading back out on the rest over our trip.
Business response:
Joseph, thank you for your nice rating and for taking the time to review your experience at Extended Stay America. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted during your stay. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.