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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was okay my only complaint was Mattress was wore out and seemed broke down tv in the room was making a buzzing sound also other than that everything was okay
Business response:
Thank you for staying at our hotel. Although you had a pleasant stay, we are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay so that we can make it up to you. Sincerely, Hotel Management
Floor was sticky and pillows smells. Other than that, it was ok. Excellent staff though.
Business response:
Thank you for selecting Extended Stay America. We are delighted to know you were impressed with our associates and that you had a nice stay. However, we regret the housekeeping service issue you encountered. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
While it is right off a major road, it was not too loud. There is a shopping mall and restaurants very close to the facility.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The price was right The Hotel was in a good location. Overall the Hotel needed some Updating. The breakfast that was promised consisted of coffee and granola bars. .
Business response:
John, thank you for choosing our hotel. We are pleased to know you liked our location and had a pleasant stay. However, we are sorry for not meeting all of your expectations. Your feedback in regard to the grab-and-go breakfast offerings will be shared with our brand leaders to determine new breakfast choices. We appreciate your feedback and hope to host you back in the future for an even better experience. Sincerely, Hotel Management
The room was ok for the most part, however, there were some stains on the carpet which could have been cleaned. There was also artificial rose petals, I'm assuming left from the previous guest underneath the bed.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the inconvenience you had due to the cleanliness of our room. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
I like the front desk crew! They were very nice and polite! But my room.....not so much. Before I atw my dinner, I used a wipe to clean the table and it was nasty!!! There was hair in the kitchen sink....that obviously been there for awhile. Now the shower head was running low but I dealt with it until the next morning.....it didn't worked at all. Now maybe I should have reported how it was running low the same day I checked in but they were nice to listen to my concerns.
Business response:
Thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the cleanliness and maintenance issues you encountered in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Carol, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great Place To Stay
Business response:
Christopher, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,358 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.