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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very pleased with everything during our stay in Memphis.
Business response:
Gail, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
There were only one of the 4 stove tops working and the toilet backed up some and had to locate plunger from front desk. Other than that the stay was good
Business response:
Teresa, thank you for staying at Extended Stay America. We are pleased to know you had an overall pleasant time with us, but we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope to see you back in the future. Sincerely, Hotel Management
Business response:
Thank you for your excellent rating of Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to our area. Sincerely, Hotel Management
Business response:
Erica, thank you for your gracious rating of Extended Stay America. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon. Sincerely, Hotel Management
I had to be moved into another room because the room I had the bed was not made and the sheets were just sitting on the countertop. There was also a smell of something burning in the room as well.
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the cleanliness issue you experienced in your initial room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. However, we are happy that our staff did their best to accommodate you in another room. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
Great as always!
Business response:
We appreciate your loyalty towards Extended Stay America and the feedback about your experience here. It is a delight to know had a great stay with us and that our offerings were to your satisfaction. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
had trouble checking In. room wasn't ready
Business response:
Peri, thanks for staying at Extended Stay America. Although it seems you had a pleasant stay, we are sorry your room was not ready upon arrival. We have shared your feedback with the respective team. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Needs Some Love from the Corporate Office Front desk staff is A+ Price is A+ Rooms are C- The place is in desperate need of a revamp. Furniture is scratched, beat-up. Bathrooms are rough (soap scum in tubs, floor). Kitchenettes are kinda smelly & stink up the room. The rooms skim the surface of what I find acceptable for a one-night crash pad while on the road - barely acceptable lodgings. The hotel itself is in an unusual place, on a long road by itself that runs along the backside of a large "big box" shopping center (Bes... read more
Business response:
John, thank you for sharing your experience. We are pleased to know you were impressed with our front desk associates and you found us to be a fair value. However, we are sorry for the issues you experienced in your room and regret the inconvenience it caused. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay wi... read more
I will take my own pillows next time. Otherwise, great for the price!
Business response:
Sandra, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and found us to be a good value. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,131 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.