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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Budget friendly Budget friendly
Business response:
Danita, thank you for being our guest. We are glad to know you were happy with our affordable rates and had a pleasant stay with us. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Check in was fast and easy. The staff was friendly throughout my entire stay. The only down fall was the room. It needs to be updated. The location is prefect. There is a lot of shopping areas and food places near by.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you were impressed with our staff and that our location was ideal for you. However, we're sorry for the inconvenience you had in your room. We have shared your feedback with the appropriate individuals in our organization to do the needful. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Abe, we are delighted you had a great stay at Extended Stay America and you loved all aspects of our hotel. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
The property was good. The attendant at front desk name Lady was very rude and unpleasant.
Business response:
Thank you for being our guest. Although you liked our well-kept property, we are sorry one of our associates was rude to you. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Good services
Business response:
Jose, thank you for choosing Extended Stay America and taking the time to review your stay. Our staff works hard to ensure each guest has a great experience. Even though we are here to please, it is always nice to be recognized for a job well done. On behalf of everyone here, we invite you to stay with us again the next time you visit Memphis. Sincerely, Hotel Management
Staff was friendly. Hotel was quiet. Difficult to find the hotel. First room had not been cleaned at all. The bed had not been made and there were used towels all over the bathroom. The front desk put us in a new room. That room had also not been cleaned completely, there were dirty towels hanging on the bathroom curtain rack and there was no bedding for the pull out couch. I had to go back to the front desk. All they could say was sorry, let me get you some bedding. They didn't do anything about the dirty towels.
Business response:
We apologize for the odor and cleanliness issues you encountered in your rooms. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The hotel room was very clean and welcoming. Check in was a breeze.
Business response:
Ericka, thank you for the wonderful review of Extended Stay America. We're so happy to know you loved our well-kept room and that you were impressed with the service provided by our front desk associates. We appreciate your great feedback and hope to have you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.