This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So-So Stay I was charged an additional $128 deposit when I checked in - which Expedia noted to be $100. I asked the front desk clerk if I was being charged for the room that I'd already paid for, and she said it was a deposit and for verification that I was the card holder. She also stated that the deposit wouldn't be processed, but only any incidental charges that I incurred. The day after I checked out, the entire $128 deposit was processed against my account. I disputed the charge with my bank, and called the hotel. The m... read more
Business response:
Thank you for choosing to stay at our hotel. Although you liked the convenience of our location, we are sorry for the issues you had in your room and regret the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the nex... read more
Clean, but uncomfortable bed. Lot of walking to get to room. Plus, on third night of stay my key would not work even after additional trip to front desk for rekeying. Third trip to room with staff got me in. Clean, but bed was so hard that I'm still sore on the outside of both my thighs (side sleeper)....Secluded, but safety did not appear to be problem. Staff courteous and helpful when needed, but no room service at all during 3 day stay other than dropping off fresh towels, coffee cups, and a trash can. (No trash can in ro... read more
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Extended Stay Of America Excellent ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🌟⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Business response:
Croo, thank you so much for the wonderful review. We are glad to know your stay at Extended Stay America was satisfactory in every way and that we met and exceeded all of your expectations. Thanks once more, and we look forward to your next visit to the area as we would love the opportunity to serve you again. Sincerely, Hotel Management
Hotel I’m enjoying my stay and love the staff n will recommend anyone to stay
Business response:
Chaka, thank you for choosing Extended Stay America. It is a pleasure knowing you were impressed with the service offered by our staff and that you had a comfortable stay. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
Hotel I love staying here n I love the staff they are so nice and will help u too the fullest thanks u guys
Business response:
Chak, thanks for being our guest at Extended Stay America and for the wonderful feedback. We are thrilled to read we met all of your expectations and that you received an excellent service from our staff. It was a pleasure hosting you, and we look forward to your next visit when in the area. Sincerely, Hotel Management
suite good room.
Business response:
Thank you for the 4-star review of Extended Stay America. It feels good to know you had a great stay with us were impressed with the comfort of your well-maintained room. We appreciate you being our guest and look forward to serving you again soon. Sincerely, Hotel Management
I have staued here before. The staff is always so nice and helpful. The room is sleays clesn and if you need anything, they jave been very helpful and pleasant. Will stay again.
Business response:
Cynthia, thank you for returning to Extended Stay America and for sharing your experience. We are delighted to read you loved the service provided by our courteous associates and were impressed with our clean environment. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
A Great Stay It was just fine for my needs for two days and two nights. Every staff member was very nice. We could joke around and laugh yet the staff remained busy and did their jobs. It felt like we had already known every one. Almost like family. Thank you !
Business response:
Anita, thank you for sharing your amazing experience at Extended Stay America. We are glad to know you had a restful night’s sleep and were impressed with the service provided by our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
A quiet property located off of the main strip. This is my second time here and I will book again.
Business response:
Cathrine, thank you for returning to Extended Stay America and sharing your gracious comments. We are delighted to read you had a great time here and enjoyed the convenience of our location. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,224 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.