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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was wonderful
Business response:
Thank you choosing to stay at Extended Stay America and sharing your amazing review with fellow travellers online. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
William, I appreciate you taking the time to post your review. We are delighted to know you had a fantastic time being with us. We hope to see you again at Extended Stay America. Sincerely, Hotel Management
Better of the two hotels we stayed at The front desk service was excellent when we arrived. Upon getting into our room we discovered no pillow cases on any of the pillows. Attempted to call the front desk but the phone did not work. Had to call the hotel to let the front desk know, I was told I would have to come down to get the pillow cases as well as the sheets for the pull out bed. Thos was not was I was told upon check in. The room was clean and it was quiet. You can hear some of the louder semis on the highway but not m... read more
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know your stay with us was overall comfortable. It was good to have you here, and we look forward to making your next visit a perfect one. Sincerely, Hotel Management
GREAT HOTEL I LOVE THIS HOTEL. They really do well when it comes to helping customers out,quickly and correctly. I HIGHLY RECOMMENDED THIS HOTEL
Business response:
Steven, thank you for sharing your amazing review about your stay at Extended Stay America. We are thrilled to read you loved the service provided by our courteous associates and had a wonderful time here. We appreciate you recommending us and look forward to hosting you again soon. Sincerely, Hotel Management
Loved It Excellent experience staying here !!!
Business response:
Jeffery, thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management
The hotel room was nice and clean. The location is great; right off Germantown parkway and close to everything. My only complaint was that my room was booked for the wrong dates even though my email confirmation had the correct dates. The hotel luckily had an open room for me. When I got to the hotel they had given me the wrong room. Again, luckily they had another room for me. Other than that, my stay here was great. I would book at this hotel again.
Business response:
Thank you for being our guest. Although you were impressed with your room and our convenient location, we are sorry for the reservation issue you experienced and regret the inconvenience it caused. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We hope that the positive aspects of your stay will encourage you to choose us again in the future. Sincerely, Hotel Management
Hotel was tucked away and nice and quiet. The only problem we had was that our room smelled bad. The person/persons before us had left trash and not sure if this was the reason since it still smelled the next morning.
Business response:
Thanks for commenting about your experience at Extended Stay America. We all feel good knowing you liked our hotel and the soothing atmosphere which helped you to have a relaxing stay. However, I apologize for the odor, and this concern is shared with our housekeeping team to inspect and clean your room thoroughly. Thank you for being our guest, and please come back to see us again soon. Sincerely, Hotel Management
Great place to stay! I absolutely loved my stay here. The entire staff was super friendly even maintenance and housekeeping. I was always greeted by someone which rarely happens and isn't expected but is very nice. The manger was the sweetest most accommodating lady. She gifted my son with a little little bear because she heard him babbling about it to me and I really appreciated that, he can be a little mean but she was very sweet. We had an issue in our room with the remote not working and as soon as I called front desk th... read more
Business response:
Christian, we are thrilled to read your review of Extended Stay America. It feels proud to know we have delivered a great experience and you liked many aspects of our hotel, especially our courteous service and our prime location offering ease to travel to various eating joints, parks, malls, etc. Thanks for naming us a good value, and we look forward to providing the same service on your next visit to our hotel. Sincerely, Hotel Management
Business response:
Thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,131 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.