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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was great until I checked my bank statement. My room was prepaid and I still needed a debit card for incidental fees. I was charged an additional $56. I called the front desk and she did apologize and my card will be refunded. Still no reason WHY I was even charged❗️
Business response:
Ebony, we appreciate you choosing our hotel and for sharing your review. It's nice to see you had a pleasant stay but apologize for the billing error. As we are in the process of correcting the issue, please feel free to reach us out if we can assist you further. We hope the positive aspects of your stay will bring you back to us the next time you are in Memphis. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Clean, Friendly, Safe, Convenient, Concern Nice clean facilities, any concerns we had were handled immediately in a professional manner. I was cooking New Years dinner for the family and was given extra pots to accommodate my five coarse meal. Express their condolence about the lost of our 101 year old mother. Greeted us each time we returned with a warm smile. Enjoyed my stay and will be staying there each time I come to Cordova. Love the staff
Business response:
Alice, thank you for staying at Extended Stay America and for the feedback. We are thrilled to read you liked our convenient location and that you received an excellent service by our staff. Your compliments have been shared with the entire team for exceeding your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
Nice room very clean but remote and microwave didn’t work. Also, no maid sevice
Business response:
David, thanks for sharing your experience at our hotel. We are pleased to know you liked certain aspects of your hotel. However, we apologize for the inconvenience you had in your room and your feedback is shared with our maintenance team to check and do the necessary repairs. Please know, we do housekeeping on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Everything was nice except there wasn’t any breakfast
Business response:
Thanks for evaluating your experience at our hotel. Although you liked our offerings, we are sorry you didn’t like our grab-and-go breakfast and your concerns will be discussed with our Brand Leaders when updating our choices. We hope the positive aspects of our hotel will bring you back to us. Sincerely, Hotel Management
So-So Stay I was charged an additional $128 deposit when I checked in - which Expedia noted to be $100. I asked the front desk clerk if I was being charged for the room that I'd already paid for, and she said it was a deposit and for verification that I was the card holder. She also stated that the deposit wouldn't be processed, but only any incidental charges that I incurred. The day after I checked out, the entire $128 deposit was processed against my account. I disputed the charge with my bank, and called the hotel. The m... read more
Business response:
Thank you for choosing to stay at our hotel. Although you liked the convenience of our location, we are sorry for the issues you had in your room and regret the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the nex... read more
Dirty Toilet didn’t flush and it was urine all over it . Hair all in our sheets
Business response:
Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your visit, we apologize for the housekeeping issue you encountered in your room. Your feedback for cleanliness is shared with the concerned team in an effort to improve our service going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,359 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.