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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place lacks customer service, cleanliness and caring staff. Upon arrival to our room the bed was not made, room was dirty, there was a panty on the floor and a bra hanging by closet.. We asked the front desk to come and inspect the room. We waitted 20 minutes to get another room, the front desk must have tried to clean and dress the next room bed as best he could. Still, it was in poor cleanliness and bed not properly done. My son was late to work that night. We traveled 1 hour and 45 minutes, paid over $150 for the nig... read more
Business response:
Dear Williams, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. We always prioritize the comfort of our guests, so we apologize for any items that were overlooked in the preparation of your room. Also, we deeply regret the unsatisfactory service you received from our associates and assure you that this does not reflect our usual standards. We will take appropriate steps to address this matter and prevent any such incidents in the future. Thank you for choosing ou... read more
Bad It was the worst hotel I chose during my whole stay in Florida. Arriving very late after 3 hours of driving, the hotel didn't check me in because I didn't have a credit card. I said I could pay cash for the room, including the deposit, but they told me NO, you have to go to another hotel that accept cash. They don't accept CASH!! Very rude person in the reception was talking to the manager about me like I wasn't there. First time this happened to me during my month of travelling in Florida but anyway, the hotel looks rea... read more
Business response:
Dear Aniczq, Thank you for leaving a review. We are sorry our payment policy inconvenienced you. Our hotel’s policy is not to accept cash as a form of payment. We must have a credit or debit card for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. If we may be of any further assistance, please reach out to us directly at the hotel. We truly appreciate your concern for improving our guest services a... read more
Bad Po wieczornym przybyciu na miejsce obiekt mnie nie przyjął pomimo potwierdzenia rezerwacji. Po złożeniu reklamacji na stronie booking po kilku dniach moją rezerwację odwołano. Nikomu nie polecam.
Business response:
Dear Anna, Thank you for your recent review of your visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We hope to make it up to you on a future visit. Sincerely, Hotel Management
In life you get what you pay for…. Thank God it was only one night…. Not even a trash can in the room. The A/C unit leaked and created a swimming pool around it. The pillows were like rocks. The look outside and the kindness of the reception personnel.
Business response:
Dear Fabrizio, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Considering our helpful and friendly staff, please return; we will surely provide you with the outstanding stay you deserve. Sincerely, Hotel Management
Poor Não existe café da manhã. É uma mentira. Só servem café puro e um muffin. Lugar do café estava imundo. Não havia lixo no quarto Banheiro estava sujo. Toalhas ruins.
Business response:
Dear Leonardo, Thank you for sharing your experience with us. We apologize if our breakfast offerings did not meet your expectations, and we appreciate your feedback regarding the cleanliness and amenities. Your input is valuable to us, and we will work on improving these areas to provide a better experience for our guests. We hope you consider staying with us again in the future, and we will make every effort to ensure a more pleasant visit. Your comfort and satisfaction are important to us. Sincerely, Hotel Management
Poor
Custo x beneficio Ar condicionado Tamanho do quarto
Business response:
Dear Emilio, Thank you for posting a review of your recent stay. We are sorry for not meeting your expectations and for the issues with your room's air conditioner, which impacted your overall time with us. We appreciate you bringing this to our attention. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Thank you for being so patient. On the positive side, knowing you were pleased with your spacious rooms was nice. Please return and give ... read more
Bad
Disappointing
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.