Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Gustavo, Thank you for taking a moment to share your feedback. We are genuinely sorry to learn that your stay did not reflect the comfortable and welcoming environment we aim to provide. Your comments regarding the condition and atmosphere of your suite are important and will be shared with the appropriate teams to ensure immediate attention. We appreciate your input, as it helps us identify areas for improvement and enhance our overall guest experience. We hope to have the opportunity to make your next stay with us out... read more

Business response:

Dear Amanda, We sincerely apologize for the condition of your room during your visit. It is unacceptable that cleanliness standards were not met, and we understand how this would negatively affect your stay. Your comments have been shared with our housekeeping team to ensure that similar situations do not occur in the future. Guest satisfaction and comfort are very important to us, and we truly regret that your experience did not reflect this. Thank you for bringing these concerns to our attention, and we hope to have the op... read more

Business response:

Dear Guest, We sincerely regret that your experience fell far short of expectations. It is deeply concerning to hear about the condition of your room and the discomfort it caused. Ensuring a clean and comfortable environment is a top priority, and your feedback highlights areas that require immediate attention. Please note that your comments have been shared with our team. We truly apologize for the inconvenience you faced and hope to have an opportunity to provide a significantly improved experience should you choose to sta... read more

Business response:

Dear Darlene, Thank you for taking the time to share your experience. We appreciate your perspective and understand how important value and comfort are during a stay. Guest feedback like yours helps us continually evaluate our offerings and identify ways to enhance the overall experience. We hope that despite the concerns you mentioned, you were able to enjoy aspects of your visit. Your comments are invaluable in guiding improvements, and we look forward to the opportunity to welcome you again and provide a stay that better ... read more

Business response:

Dear Anita, We are truly sorry to hear about your experience and the cleanliness concerns you encountered during your stay. This is certainly not the level of comfort or care we aim to deliver to our guests. Your feedback has been shared with our housekeeping team. We appreciate you bringing this to our attention and hope you will allow us another opportunity to provide a more pleasant and refreshing visit in the future. Sincerely Hotel Management 

Business response:

Dear Aline, We’re sorry to hear that certain aspects of your stay did not meet expectations. Your feedback is important, and we’ll share these details with our team to ensure the room is thoroughly inspected and that any maintenance concerns are addressed promptly. We appreciate you bringing this to our attention and hope for another opportunity to provide you with a more seamless experience next time. Sincerely, Hotel Management