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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No me interesa volver a ese lugar Pésimo servicio no hay nada de lo que dice en la habitación y el desayuno que ofrecen solo es un café pésimo servicio las habitaciones huelen feo para ser un hotel de alto precio está pésimo yo no lo recomiendo Nada
Business response:
Dear Maribel, Thank you for sharing your concerns. We are truly sorry to learn that your experience did not reflect the standards we strive to maintain. Your comments regarding the overall condition, service, and offerings are being shared with our management team to ensure improvements are made. We sincerely regret that your stay fell short of expectations and appreciate your feedback, as it helps us enhance future guest experiences. We hope you will consider giving us another opportunity to better serve you. Sincerely, Hot... read more
Needs work done The room was very old, it had rust on lamps and in the restroom. It had several black spots in the restroom walls and near the tub. The refrigerator was on but was not cold.
Business response:
Dear Karen, Thank you for bringing these concerns to our attention. We regret that your recent stay did not reflect the level of comfort and quality we aim to deliver. The issues you described regarding maintenance and room condition are being shared with our housekeeping team. Your feedback is highly valuable in helping us enhance our accommodations. We appreciate your patience and hope you will allow us another opportunity to provide you with a much-improved experience. Sincerely, Hotel Management
Bad Todo en realidad olia horrible estaba sucio el bank olia terrible el Piso estaba desperado en el Bano muy pocas toallas para los días que style el Desayuno no era in cafe y galletas muy mal la verdad. Nada
Business response:
Dear Villarreal, Thank you for sharing your comments. We are genuinely sorry to learn that your visit did not meet expectations, particularly regarding the cleanliness and the morning offerings. We understand how important a fresh and pleasant environment is to a comfortable stay. Your remarks have been shared with the appropriate teams for immediate improvement. We truly value your feedback and regret that your experience fell short of the quality we aim to deliver. Sincerely, Hotel Management
Not acceptable, unclean, and very moldy! The only thing that was comfortable were the beds! Mold in the hotel room, not clean, no daily cleaning staff! The room was very outdated and old! I would never stay here again! They need to seriously upgrade and update the rooms! The staff was nice!
Business response:
Dear Sneshia, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations and for the issues you encountered with cleanliness and room condition. We are sorry to hear our services and amenities did not meet your expectations. To provide a more home-like experience for our guests, we offer housekeeping services on a weekly or bi-weekly basis; however, these services are always available upon request for a nominal fee. Your comments have been shared with our team to improve future stays... read more
Fair La habitación tenía un olor extraño quizás sea por humedad. La gradas y el pasillo de acceso a la habitación estaban sucias.
Business response:
Dear Carlos, Thank you for taking a moment to share your experience with us. We sincerely regret that your stay did not meet expectations and that the overall environment felt less welcoming than intended. Your observations regarding the odor and overall upkeep have been shared with our housekeeping teams for immediate attention. We appreciate your feedback and hope to have another opportunity to provide you with a much-improved visit in the future. Sincerely, Hotel Management
Very Poor
Worst stay everrrrrrrr The room is dirty bathroom dirty paint chipping everywhere, you can get new Lenin until after 4pm and have to keep walking to the lobby to pick up toilet paper , and before getting new towels you have to bring your old ones to the front to exchange them. Men constantly in groups outside which makes it very uncomfortable and didn’t feel safe. The property is dirty and a lot of men stays here be prepared to come outside to men standing around and blasting music anytime of night.
Bad
To me and my husband, o my location was good, the rest was lame and sometimes just ok. My bathroom sink was stuck and ev Customer service is very slow, I requested a special detail on my honey moon and NO ONE replied to me. Then had issues with the room (AC) not working, then my keys were not working and it too me 2 hours to he someone to fix them for me. This was from 12am-2am ish. Had to call 3 times (recorded calls) to get someone to assist on this matter. Then later got a new room that honestly just kept it because I was... read more
Business response:
Dear Guest, We’re very sorry to hear about the delays and difficulties you encountered with your room and service, especially during such a special occasion. The issues with the air conditioner, key access, and lack of response to your requests are not acceptable, and your feedback will be shared with our team to ensure these areas are addressed accordingly. On a positive note, we are pleased you liked our location. We hope you’ll consider giving us a second chance to exceed your expectations next time. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 3,979 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.