Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Alex, We are so grateful for all your kind words, especially regarding our housekeeping associates! Our team works hard to provide high service levels and make our guests have the best time with us, and it's so nice to know you recognized our efforts. Further, we appreciate your observations regarding our complimentary grab-and-go breakfast. When we receive such feedback, it is always shared with the concerned individuals to let them know of our guests' opinions. Thanks again for the thoughtful review; we look forward t... read more

Business response:

Dear Howard, Thank you for including Extended Stay America in your travel plans and sharing your experience with other travelers. We are glad you enjoyed most of your stay and found our accommodation quiet and restful. We aim to provide an exceptional experience for our guests, and we’re happy we hit our mark. We do apologize for your disappointment with our limited TV channels and have shared this note with the concerned team for improvement. It was a pleasure hosting you, and we look forward to seeing you again on your nex... read more

Business response:

Dear lescha, Thank you for sharing your feedback on your recent stay at Extended Stay America. We're happy to hear that you enjoyed our property's privacy and tranquility. However, we apologize for any inconvenience you experienced due to the floor not being cleaned to your satisfaction. We take cleanliness seriously and strive to maintain a clean and well-maintained property. We appreciate you bringing this issue to our attention, and we will address it with our housekeeping team to ensure that it doesn't happen again. We v... read more