Extended Stay America - Milwaukee - Brookfield

Business response:

Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Laurie, thank you for your review regarding your stay at Extended Stay America. It was a pleasure to read we were able to meet your expectations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your compliments with our team. Thank you again for your feedback and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

George, thank you for being our guest at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Ruben, thank you for staying with us. We are sorry that you were not satisfied with our internet service and that you found it to be expensive. Your feedback with regards to the wifi and the leakage have been discussed with our maintenance team to check and fix it immediately. Thanks again, and we look forward to your next visit so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Moe, thank you for the candid review. We’re glad to know our location close to several shopping choices and restaurants was convenient for your needs. However, we’re sorry for the inconvenience you encountered in your first room due to the cleanliness issue. We have addressed this matter with our housekeeping team so that such situations can be avoided in the future. We hope this unfortunate event will not prevent you from staying with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We’re glad to know you liked the service you received from our associates at the front desk and that you overall had a pleasant experience. It was a pleasure having you as our guest and we look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management