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Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s ok We forgot a library book in the window sill. Called about two hours later and they supposedly hadn’t found it. Hadn’t even had time to clean the room as the clerk admitted. So I doubt they checked. Oh well.
Business response:
Thank you for your feedback and for being our guest. First and foremost, we apologize for the unfortunate incident of you losing your book. Please be assured that we are investigating this issue. Any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it for 60 days and if it still not found please reach out to the front desk. We do hope you will reconsider staying with us again when you return to this area. Sincerely, Hotel Management
Business response:
David, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thanks so much for the terrific rating regarding your visit to Extended Stay America. Making sure that each guest's experience is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, Hotel Management
Why can't they just put a coffeepot in every room like most other hotels. Having to ask for one at the front desk with no cream and sugar packets is a joke. Being a late riser the front desk person was nice enough to open the storage room so I could add creamer to my cup. It's a large room with a kitchen and a dozen miles from Milwaukee. The Metro Market nearby has an amazing selection of hot food, alcohol, and whatever basics you need.
Business response:
Thank you for reviewing our hotel. We are glad to rea you had an overall pleasant visit and liked our location. However, please accept our apology for not meeting all of your expectations. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we do not repeat our mistakes. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Not bad but would look elsewhere The area was safe and access to shopping is plentiful. However, the building requires some serious updates. The staff were nice however not always available at front desk. In the evening, there is a phone to dial for someone to assist. That can take upwards of 20 mins before the person arrives. Perhaps management might want to review this process. Lastly, checkin and reservations if a late check in the staff do not have access to modify or input billing/transaction details.
Business response:
Thanks for being our guest and sharing your review. Although you had an overall pleasant visit, we apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of our property and the service issue will help us improve our future guests' experience moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Make yourself at home Beds were rough/cheap. Price was fair. When we walked down the hall to our room, we came across a room with their door wide open, as they were fixing a meal. Smelled good, at least!
Business response:
Jason, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Helpful and delightful staff. Very comforting always!
Business response:
Thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of our entire team for highlighting their efforts. Thank you once again for choosing us, and we look forward to welcoming you again soon at your second home. Sincerely, Hotel Management
Business response:
Becky, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 4.2 star rating with 1,303 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.