This profile has been claimed by the business owner or representative.
Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was awesome! Expedia was terrible! Expedia booked us a room that did not exist so at check-in we had no room. The staff secured us a room, got us settled, gave us a gift voucher. they were great! When they called Expedia about price adjusting Expedia said they would do nothing. Thankful for the great staff!
Business response:
Thank you for highlighting details of your visit to Extended Stay America. It is such a pleasure to know our efforts to make up for the reservation issue paid off and that you had a relaxing stay in your comfortable room. Your comments about our courteous staff are appreciated. We look forward to seeing you again soon. Sincerely, Hotel Management
Quality of bedding wasn’t too nice. Felt itchy most of the night, but didn’t see anything.
Business response:
Zelda, thank you for being our guest. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the beds uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Nice and clean and decent beds. That being said, there’s more. Needs more parking in lighted areas! They told us breakfast and coffee started at 930.... at 940 there was nothing left! Not even coffee!! Shouldn’t advertise breakfast when there literally is none. Our shower never got warm and if you are under 5’ tall it’s ok but otherwise, not so much. Very, very basic for not such a basic price.
Business response:
Thank you for choosing us. Although you liked your clean and comfortable suite, we are sorry for the issues you encountered. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate individuals to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,883 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.