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Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bad TV service on local channels The first 2 days I stayed there, they were out of coffee in the lobby (or at least the wait was more than 10 minutes). Not sure how well the room was cleaned, as the chrome fixtures in the bathroom and kitchen were smudged rather than shiny, and the handle to open the refrigerator was not clean. Worst issue was TV service - constant intermittent signal interruptions on all the local stations, with a message on screen saying there was no need to call, the problem was being worked on (yet it we... read more
Business response:
Christine, thank you for sharing the details of your stay. We are extremely sorry our accommodations fell short in meeting your expectations and apologize for the difficulties you faced. We have informed the respective departments to have a close inspection and take appropriate measures. Please consider giving us another chance so we can make a favorable impression on your next visit. Sincerely, Hotel Management
No remote for tv
Business response:
Thank you for choosing Extended Stay America. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. Thank you again, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The staff was awesome! Expedia was terrible! Expedia booked us a room that did not exist so at check-in we had no room. The staff secured us a room, got us settled, gave us a gift voucher. they were great! When they called Expedia about price adjusting Expedia said they would do nothing. Thankful for the great staff!
Business response:
Thank you for highlighting details of your visit to Extended Stay America. It is such a pleasure to know our efforts to make up for the reservation issue paid off and that you had a relaxing stay in your comfortable room. Your comments about our courteous staff are appreciated. We look forward to seeing you again soon. Sincerely, Hotel Management
Quality of bedding wasn’t too nice. Felt itchy most of the night, but didn’t see anything.
Business response:
Zelda, thank you for being our guest. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the beds uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,899 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.