Extended Stay America - Milwaukee - Brookfield

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your concern. We certainly apologize for the issues you encountered at the time of check-in. Our hotel has a standard policy with the acceptance of Id proof, so we regret the inconvenience caused. We appreciate your patience, and we hope you will allow us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Sandra, please accept our sincerest apologies for your suite not being totally ready for occupancy when you checked into our hotel. We will discuss this with the front office team to review what went wrong. Please consider coming back so we can make it up to this inconvenience. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

We aresorry you encountered housekeeping service issues during your stay. It is very unusual for our front desk and housekeeping team to be unresponsive to the needs of a guest when made aware of an issue.We sincerely apologize this was not the case during your recent visit. We have shared your feedback with the appropriate teams and will use this as a training opportunity to improve our service delivery. Thank you for your review, and we hope you will reconsider us when you return to this area. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the odor you experienced while being here. We work hard to provide a clean, fresh environment, and we're extremely sorry the smell compromised your otherwise pleasant visit. We will address this and are glad that you were pleased with our cordial associates. We hope you will consider choosing us again so we can make it up to you. Sincerely, Hotel Management 

Business response:

We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Martina, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management