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Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Mike, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Pee The hallways all smelled of smoke and pee. Disgusting was unpleasantly surprised. It doesn’t take a 5 star hotel to smell decent
Business response:
Please accept our apologies for the smoke odor you encountered while here. We have processes in place to make sure that the public spaces and our rooms are maintained in good condition. We are working with our housekeeping team to make sure we are consistently following our cleaning schedules. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Kawanza, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Terrible hotel The room was dirty as hell I will never stay there ever again!
Business response:
Anniha, thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Horrible! As soon as i walk through the front entrancei felt that it was not gonna be good. There was a dirty rug/or carpet with napkins on it at front entrance. I walk into room 304 and immediately i saw what appeared to be vomit stains on the carpet which turned me off!!!! It bothered me so bad that i couldn't sleep from the stress of it. Just so dam nasty! There is no way i would let a customer stay in that room before replacing the carpet and charging the person who stayed in there previously. I just will not come back a... read more
Business response:
Henry, thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We value your feedback and hope you will reconsider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Breakfast was coffee, granola bars, and vending-machine muffins. Room was relatively clean, but had some wet side tables from a spilled drink. Didn't seem like the room was cleaned prior to me coming in. Place also smelled like smoke.
Business response:
Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Moreover, we are sorry for your disappointment with our grab-and-go breakfast. We appreciate your valuable feedb... read more
Water is not hot enough... Coffee should be available all times or each room should have it's own. No cups or plates but one plastic cup for 2 person.
Business response:
Anas, thank you for being our guest. We are sorry for the issues you had and regret the inconvenience caused. We have alerted our maintenance team about the shower, and they will check the water temperature. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Not very clean. Front desk staff seemed annoyed when they had to service people. Served old coffee in the morning on a few days. My room was not clean upon arrival and I had to wait an hour before I could enter my room. The trash room was not cleared out on a daily basis and my room was across the hall, so it stunk outside my room from time to time.
Business response:
Thank you for being our guest. We regret that your room was not ready for you when you arrived and are sorry for your disappointment with our Front Desk associates. We will share your comments with our front desk team to be more diligent going forward. Also, our housekeeping services are provided to guests staying eight or more nights; however, these services are always available upon request for a minimal fee. We will ensure our front desk staff clearly communicates our services to all guests going forward. We hope you will... read more
I left this hotel early! So disappointed with this facility. I changed rooms two times (1st room was handicap and the bathroom was so rusty with the toilet seat coming off, 2nd room had a stovetop burner on high that wouldn't turn off, and the entire wing smelled of smokers and old fried chicken oil). The 3rd room was also very dirty, the kitchen light flickered nonstop, there was some sort of thick stain on the carpet and bedside chair (how could you miss that?), thick layers of soap scum on the bathroom sink counter, 6 lon... read more
Business response:
Teri, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.