Extended Stay America - Minneapolis - Airport - Eagan - North

Business response:

William, thank you for the excellent review of Extended Stay America. We are pleased to know that the service you received was exceptional, and we appreciate you highlighting this in your review. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for staying with us at Extended Stay America and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues you had while logging in the internet connection. We wish we would have had an opportunity to make this right for you while you were here, so your stay would have been enjoyable. Thank you again for staying with us, and please come back soon! Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We would like to apologize for the noise. We work hard to provide a comfortable stay for our guests, and your comments help us pinpoint areas that need improvement. We are also sorry that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. Your concern regarding the toilet paper will be shared with our appropriate team so we can take action to prevent these issues from happening again. We ... read more

Business response:

We appreciate you being our guest and providing your feedback. We apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from the home to use in their suite, so that's why our towels and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Also, your concern regarding the phone will be shared with our appropriate team so that they can take corrective measures. W... read more

Business response:

Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as wash clothes and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated... read more

Business response:

Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managem... read more