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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a lot of biscuit crumbs on the pullout bed and it also had bed bugs so I couldn't sleep well. Ended up sharing the actual bed which wasnt the original plan. There were red stains on the carpet and telephone...it looked like blood.
Business response:
Dear Leonard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I wasn't impressed. There is a fine line between good and bad, and this one is right on the border. I feel staff tries, but the place needs a remodel DESPERATELY. The carpets and countertops were stained, the tv remote only worked intermittently, and the bed was like a rock. Plus people were slamming doors all night, which was by no means the fault of the hotel.
Business response:
JennaM, please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Si... read more
Coach your team for success - big fail! Understaffed, staff did not care about guests with the exception of a room cleaner from a sistee property. Their room cleaners auit I was told. He was cleaning my room at 8pm. Roofers replacing roof at 8am -- no warning or any communication about this. Very difficult to check in. No one at desk at checkout in the morning. No breakfast -- this was locked up it appeared in a back office. Wish I had a picture of the garbage room. Could be decent if managed differently.
Business response:
Thank you for your comments. We are sorry for the difficulties you encountered while staying at our hotel and regret the service you received from our associates. We have taken note of your feedback and have shared it with the front desk team to ensure it is not repeated again in the future. We also apologize for not meeting your expectations with our breakfast offerings. Your comments have been shared with our brand leaders to determine new choices. Please give us a second chance to deliver the type of experience you should... read more
It was central for our needs, the property was undergoing roof repairs, I did not like being pestered for cigarettes everytime I wanted to light up in the smoking area
Business response:
Thank you for being our guest. We are pleased to know our location was perfect for your needs, but we are sorry for the inconvenience caused due to the renovations. We hope you will visit us again in the future so that we can provide you with a better experience. Sincerely, Hotel Management
The faucet broke couldn't use it. There was a strong oder in the room that was smelly. Breakfast were only 2
Business response:
Thank you for taking the time to review your stay. We are sorry for the maintenance and cleanliness issues you encountered in your room. We have shared your feedback with the appropriate team so that we can improve our service and facilities going forward. We hope you will visit us again in the future so that we can provide you with a better experience. Sincerely, Hotel Management
Housekeeping was an extra charge. The front desk wouldn’t replace my dirty towels that had a previous guests hair on them still, they told me to bring the towels down myself to get them replaced. The hallways smelled like cigarettes. My bathtub wouldn’t drain the water from the previous share. When I first checked in and entered my room the pillows hadn’t been made up, it looked like someone had been recently laying in the bed. Place was old and dirty. The TV barely worked and listed the wrong channel. Never staying here aga... read more
Business response:
Thank you for staying at our hotel. We are sorry for the inconvenience caused due to our hotel policy and regret the cleanliness and maintenance issues you encountered in your room. We have taken note of your comments and have shared it with the appropriate team ensuring our future guests do not have a similar problem. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,662 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.